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Managing mobility as a business imperative
Ovum, Dec 2009, Pages: 15
Over a decade ago, mobile telephones entered the enterprise through the back door: employees who could afford mobiles occasionally used them for business; specific business units budgeted for employee devices and then procured them locally; policies surrounding the usage of mobile phones for work were - where they existed at all - haphazard; there was little means of policy enforcement; and in no case were these mobile phones integrated into a business’s fixed telephony strategy, let alone its IT strategy. This stands in sharp contrast to other office technologies, such as PCs, faxes and copiers.
Fast forward to the present, and the picture painted above still applies to a majority of businesses, large and small. In short, most companies do not manage their mobile estate as if it were an asset and, therefore, miss out not only on opportunities to save costs, but also on the benefits which a strategic approach to mobile management can bring about.
Here we offer a short guide for enterprises as they establish and then continue to evolve their managed mobility strategies. We investigate:
the barriers to managing mobility and the potential benefits firms can realise from taking a more global, coordinated approach
the components of a complete managed mobility service, and which might create the most value for firms with differing requirements
how an enterprise can navigate the complex world of potential managed mobility partners, including specialists, systems integrators and carriers
best practice with respect to how a business should manage an ongoing relationship with its mobility partners.
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