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Local E-Government in Australia and New Zealand
Technology Indicators, Dec 2009, Pages: 34
Over 100 local government agencies contributed their perspectives to this study on the use of Web technologies in their organizations. A unique, fact-based and impartial analysis of related budgets, staffing, transactional capabilities and adoption of e-consultation.
The report contains:
- analysis of local government e-capabilities in three areas - information delivery, transactional services and resident engagement,
- current and anticipated customer take-up of e-services provided by local councils, including tenders, permits and council rates and charges,
- IT spend and staffing ratios for Web-related work, and
- examples of website features, including Web2.0 techniques, used by local councils.
The methodology used in this study enabled local government agencies in Australia and New Zealand to self-assess their e-capabilities against 19 good practice criteria for the design of local government websites, and use comparative peer data for prioritization, budgeting and planning of their e-initiatives.
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