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2009 Top ERP Management Outsourcing Vendors, Black Book Survey 2009 Results
The Black Book of Outsourcing, Nov 2009, Pages: 43
The time allotted for the complete implementation of an ERP infrastructure has dramatically decreased in the past five years. The economy has forced suppliers to re-evaluate their ERP products which have resulted in less complex systems to install and train, and many organizations are turning to less expensive, repeatable ERP preconfigured solutions.
Scope of this research
- The IT ERP management outsourcing client/user survey investigated over 550 contracts held by 1,888 of the top spending corporations globally.
- 18 KPIs or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Research and analysis highlights
- Customization, interfaces, reliability and deployment are the most important attributes influencing clients' satisfaction with their ERP providers.
- Clients with annual revenues from $100m to $1 billion are significantly more satisfied with their ERP outsourcer than are large market cap clients.
- Strong satisfaction in the mid-market segment surged to 82.5% in 2009, while large market ($1 billion-plus in annual revenues) maintained a strong satisfaction in 74.8% of all clients.
Key reasons to purchase this research
- Existing ERP clients can compare experiences with other users and prospective clients can use the data to aid the selection process.
- ERP providers use the data to analyse their own strengths and weaknesses to help inform and plan their own go to market strategies.
- Investors, venture capital firms, analysts and bankers use the survey outcomes to support financing decisions in this growing market.
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