|
|
 |
|
Viewing report
|
|
|
|
2009 Top Training and Learning Business Process Outsourcing Vendors, Black Book Survey 2009 Results
The Black Book of Outsourcing, Oct 2009, Pages: 46
Black Book estimates that US organizations spent $134.39 billion on employee learning and development in 2008. This amount reflects direct learning expenditures such as staff salaries, administrative costs and non-salary delivery costs (including outsourced activities).
Scope of this research
- In 2009, the Black Book HRO industry survey investigated over 400 contracts held by 216 user organizations, conglomerates and corporations globally.
- In order to rank the organizations, 18 KPIs are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Research and analysis highlights
- Client relationship, innovation and trust are the most important attributes influencing LBPO client satisfaction with their 2009 outsourcing providers.
- Strong dissatisfaction is common in the traditional training sector, occurring in more than 8.7% of US clients in 2009, 5.9% of UK firms and 14% of international corporations collectively.
- Comprehensive services vendor arrangements from an integrated LBPO vendor produces the highest satisfaction rates of vertically-focused niche suppliers.
Key reasons to purchase this research
- Existing learning BPO clients can compare experiences with other users and prospective clients can use the data to aid the selection process.
- Learning BPO providers use the data to analyse their own strengths and weaknesses to help inform and plan their own go to market strategies.
- Investors, venture capital firms, analysts and bankers use the survey outcomes to support financing decisions in this growing market.
Customers who bought this item also bought
2009 Top Business Process Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Supply Chain Business Process Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top HRO Payroll Vendors, Black Book Survey 2009 Results
2009 Top Product Lifecycle Management Engineered Solutions Vendors, Black Book 2009 Survey Results
2009 Top Total Benefits Administration Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top General Accounting Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Legal Process Outsourcing (LPO) Vendors, Black Book Survey Results
2009 Top Integrated Facilities Management Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Human Resourcing Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Comprehensive Procurement Outsourcing Vendors, Black Book Survey 2009 Results
|
|
|
|
