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2009 Top Professional Employer and Adminsitrative Services Outsourcing Vendors, Black Book Survey 2009 Results
Black Book Rankings, October 2009, Pages: 42
Results from 2009 Black Book Survey. Market size expertise, customization, deployment, reliability and integration are the most important attributes influencing PEO client satisfaction with their outsourcing providers.
In 2009, the Black Book PEO and ASO user survey investigated over 120 outsourcing contracts held by 500 PEO-spending clients globally.
In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Key findings from the survey:
Key finding: Most important customer satisfaction KPIs
-- Market size expertise, customization, deployment, reliability and integration are the most important attributes influencing industry PEO/ASO client satisfaction with their 2009 outsourcing providers.
Key finding: Vendor dissatisfaction is uncommon in the PEO/ASO outsourcing industry among top ranked suppliers
-- Strong dissatisfaction is uncommon in this niche HRO sector occurring in only 4.75% of clients globally. UK and US clients are among the most satisfied with onshore PEO services delivery. Strong dissatisfaction with offshore outsourcing vendors scored appreciably high when originating from non-US/non-UK providers, with 20.4% of all surveyed clients with 2009 PEO/ASO initiatives.
Key finding: Ccomprehensive services vendor arrangements from a comprehensive/end-to-end PEO/ASO vendor produces the highest satisfaction rates
-- Single vendors offering comprehensive research services to corporate clients ranked highest in the overall survey.
BLACK BOOK METHODOLOGY
PREDICTED PEO/ASO GROWTH 2010
TOP 20 PEO/ASO VENDORS
STOP LIGHT SCORING KEY
OVERALL KPI LEADERS
INDIVIDUAL KEY PERFORMANCE
- Odyssey Onesource
- Avitus Group
- Total Team Solutions
- Staff Resources Inc (SRI)
- Modern Business Associates
- Adams Keegan
- Doherty Employer Services
- Oasis Outsourcing
- The Alcott Group
- Empower HR
- Paychex Business Solutions
- Optimum Outsourcing
- ADP Totalsource
- Access Point
- Staff Resources
- Infiniti Resource Management
- Genesis Consolidated Services