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2009 Top Human Resourcing Outsourcing Vendors, Black Book Survey 2009 Results
The Black Book of Outsourcing, Sep 2009, Pages: 40
The HRO global marketplace is growing increasingly competitive, corporations are being required to streamline operations and cut cost in order to preserve profitability. HRO is driven by factors like breadth and depth of coverage, domain expertise, location advantage, sales and marketing capabilities, data compliance with respect to regulatory standards and the management of business risks.
Scope of this research
- The Black Book HRO industry user survey investigated over 900 contracts held by 2,500 user organizations, conglomerates and corporations globally.
- 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Research and analysis highlights
- Client relationship, and innovation and trust are the most important attributes influencing HRO client satisfaction with their 2009 outsourcing providers.
- Strong dissatisfaction is common in the traditional HRO sector, occurring in more than 38% of US clients in 2009, 21% of UK firms and 28% of international corporations collectively.
- Comprehensive services vendor arrangements from a comprehensive/end-to-end HRO vendor produces the highest satisfaction rates from payroll or benefit-led initiatives.
Key reasons to purchase this research
- Existing HRO clients can compare experiences with other users and prospective clients can use the data to aid the selection process.
- HRO providers use the data to analyse their own strengths and weaknesses to help inform and plan their own go to market strategies.
- Investors, venture capital firms, analysts and bankers use the survey outcomes to support financing decisions in this growing market.
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