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2009 Top Accounts Receivable Outsourcing Vendors, Black Book Survey 2009 Results Product Image

2009 Top Accounts Receivable Outsourcing Vendors, Black Book Survey 2009 Results

  • Published: August 2009
  • 40 Pages
  • Black Book Market Research


  • ABC-Amega
  • Consero
  • GC Services
  • Gragil Associates
  • HOV Services
  • IC System
  • MORE

Outsourced finance functions almost always include accounts payable, accounts receivable and other high-volume, low-customization elements that are critical to a business' functioning but able to transition relatively easily to, and run well in, an outsourcer's domain.

Scope of this research

- In 2009, the FAO Industry user survey investigated over 260 contracts held by 1,100+ of the top businesses and conglomerate corporations globally.
- 18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Research and analysis highlights

- Client relationship and cultural fit and trust are the most important attributes influencing FAO - Accounts Receivable client satisfaction with their 2009 outsourcing providers.
- Strong dissatisfaction is uncommon in the AR FAO sector, occurring in less than 6.7% of US client types, 7.4% of UK firms, 9.0% of EMEA customers and 16.2% of international corporations report a dissatisfaction rate above the midpoint.
- Comprehensive Services Vendor Arrangements from a Comprehensive/End-To-End FAO AR Vendor produces the Highest Satisfaction READ MORE >

Introduction Summary
Top 20 ARO Support Vendors
Stop Light Scoring Key
Overview of KPI Leaders
Individual Key Performance Indicator Detail

- NCO Group
- Vengross Williams
- Consero
- HOV Services
- ABC-Amega
- Nationwide
- Gragil Associates
- IRMC, IQ Backoffice
- Risk Management Alternatives
- GC Services
- Van Ru Credit
- IAB, CTP Solutions
- Hauge Associates
- Alliance One
- IC System
- Gila Corporation
- Creditek
- West

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