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2009 Top Recruitment Process Outsourcing Vendors, Black Book Survey 2009 Results
The Black Book of Outsourcing, Aug 2009, Pages: 39
The RPO global marketplace is growing increasingly competitive, corporations are being required to streamline operations and cut costs in order to preserve profitability. Recruitment process services outsourcing, still expanding in scope and capabilities, is anticipated to be one of the fastest growing outsourcing service lines in 2010-2012, particularly in the post-recession global workplace.
Scope of this research
- In 2009, the RPO survey investigated over 600 contracts held by nearly 2500 of the top spending organizations and global conglomerate corporations.
- 18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Research and analysis highlights
- Scalability, Client Adaptability, Flexible Pricing and Marginal Value Adds are the five most important attributes influencing RPO client satisfaction with their 2009 outsourcing providers.
- Strong dissatisfaction is uncommon in the recruitment process outsourcing, occurring in less than 6.6% of US client types, 10.3% of UK clients and 14.4% of International customers. US and Global corporations collectively experience only a 4.3% dissatisfaction rate.
- Highest Satisfaction in RPO Functional Subsets achieved by Comprehensive RPO Vendors
Key reasons to purchase this research
- Existing RPO clients can compare experiences with other users and prospective clients can use the data to aid the selection process
- RPO providers use the data to analyse their own strengths and weaknesses to help inform and plan their own go to market strategies
- Investors, venture capital firms, analysts and bankers use the survey outcomes to support financing decisions in this growing market
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