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2009 Top Comprehensive Procurement Outsourcing Vendors, Black Book Survey 2009 Results
The Black Book of Outsourcing, July 2009, Pages: 48
The global market for Business Process Outsourcing (BPO) is forecast to reach $750 billion in 2009. Although, at $2 billion in 2010, Procurement BPO is still a relatively small proportion of the market it is showing one of the fastest growth rates with CAGR of 41%. Procurement Outsourcing promises companies the benefits of cost savings in indirect costs as well the opportunity for value creation.
Scope of this research
- The Procurement Outsourcing survey investigates some 443 contracts held by 2807 respondents from 3512 companies comparing 94 BPO providers
- BPO providers rated against 18 operational excellence criteria and include Business Process, end-to-end comprehensive procurement and P2P Outsourcers
- Growth predictions by industry are reported alongside geographic preferences and predicted trends
- Overall rankings summarise BPO service provider track record over 3 years as well as 2009 findings
Research and analysis highlights
- Client Relationship, Cultural Fit, Reliability and Data Security are the most important attributes influencing client satisfaction with their 2009 Procurement Outsourcing service providers. The top rated provider offered end-to-end comprehensive procurement outsourcing services and vendor dissatisfaction with providers is low in the US and UK
- The delivery of effective Procurement BPO allows companies to reduce indirect costs, which may amount to 15% of total spend. The key areas are Total Spend Management, Sourcing and Supply Chain/Logistics, Category management and Transaction Processing. Suppliers being asked to take on business process responsibility as well as IT systems
- There is an increasing emphasis on green or sustainable procurement which is changing the delivery structure of BPO with suppliers being asked to deliver cost savings and effective processes as well as being offering environmentally friendly and socially responsible compliance
Key reasons to purchase this research
- Existing CPO clients can compare their experience with that of other users while prospective clients use the data as part of their selection process
- CPO providers use the data to analyse their own strengths and weaknesses using this to inform and plan their own go to market strategies
- Investors, venture capital firms, analysts and bankers use the survey outcomes to support financing decisions in this growing market
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