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2009 Top Finance Accounting Outsourcing Providers, Black Book Survey 2009 Results
The Black Book of Outsourcing, July 2009, Pages: 39
Finance and Accounting Outsourcing (FAO) helps companies reduce costs and nearly always includes business critical high volume processes such as accounts payable and accounts receivable. Other outsourced finance functions include compliance, treasury, budgets, reporting, general accounting and employee and HR finances. Succesful vendors normally have specific industry knowledge and expertise
Scope of this research
- The Finance and Accounting Outsourcing survey evaluates 350 contracts held by 1400+ top businesses measuring them against 18 key performance criteria
- The FAO services rated include Order-to-Cash, Compliance, Budgets, Treasury, Reporting, Accounting, Employee & HR Finances and Purchase-to-Payment
- Growth predictions are shown by FAO segment and are reported together with predictions for industry verticals
- Findings show that most FAO vedor/client relationships are new with less than 5% of contracts representing an established or renewed relationship
Research and analysis highlights
- Client Relationship, Cultural Fit and Trust are the most important attributes influencing FAO client satisfaction with their 2009 outsourcing providers. Vendor dissatisfaction is unusual among the top ranked suppliers with vendors offering comprehensive end-to-end services gaining the highest satisfaction scores
- The highest growth segment in 2010 is in Employee & HR Benefits outsourcing with 88% of current FAO buyers indicating they will buy further services. The lowest growth segment is Compliance, Budgets and Control with 57%
- The leaders in FAO all demonstrate their expertise in particular vertical market segments together with finance function expertise.
Key reasons to purchase this research
- Existing FAO clients can compare their experience with that of other users while prospective clients use the data as part of their selection process
- Investors, venture capital firms, analysts and bankers use the survey outcomes to support financing decisions in this growing market
- FAO providers use the data to analyse their own strengths and weaknesses using this to inform and plan their own go to market strategies
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