0 CHECKOUT

Latin America Contact Center Applications Market

  • ID: 1199721
  • February 2010
  • Region: America, America (exc North), Latin America
  • 101 Pages
  • Frost & Sullivan

The Latin American contact center applications market reached $508.1 million in 2008, a growth of 11.1 percent when compared to 2007. The first semester of the year presented a healthy growth, but as economies slowed in the fourth quarter, purchase decisions were extended and contact center projects began to slow down.

Key Market Trends:

Migration to IP: The migration to support IP networking in contact centers is in full swing as enterprises continue to converge their voice and data networks. The majority of enterprises are operating on hybrid (part TDM and part IP) networks at this point as the full migration to IP is likely to take several more years. One of the benefits of operating on IP networks is that virtualization of contact centers can be made easier and less costly. A growing number of enterprises ar econsolidating their contact centers into a smaller number of centrally managed centers, which support the remote locations without the need to physically locate the contact center systems at these locations.



Down Economy and Tight Budgets as well as Tight Credit: Many companies, including those which had planned to replace legacy inbound contact READ MORE >

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

PLEASE SELECT A FORMAT

  • Quick Help: The report will be emailed to you. The report is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access to the product.

  • Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access to the product.

  • Quick Help: The report will be emailed to you. The report is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access to the product.

  • Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access to the product.

HAVE A QUESTION?

If you have a more general question about our products please try our

FAQ SECTION

RELATED PRODUCTS

Our Clients

  • Actavis
  • Percepta LLC.
  • Verint Systems, Inc.
  • Teleperformance
  • Computer Generated Solutions
  • Alorica Incorporated