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How to Know When to Replace Help Desk Software
Info-Tech Research Group, Jan 2010, Pages: 4
Software, unlike hardware, doesn’t develop keys that don’t work or need replacement parts. As long as a vendor is providing upgrades and patches, the software could be in use for a long time. Unfortunately, just because something is still working doesn’t mean it shouldn’t be replaced. Knowing when to move on from well-worn help desk software is an important turning point for IT. Keeping an underperforming solution is costing the team time and money. Use these simple criteria to decide when to move up to a shiny new solution.
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