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US Business VoIP Overview: Optimization Trumps Expansion
In-Stat/MDR, Jan 2010, Pages: 27
Many businesses with existing VoIP capabilities chose to spend 2009 fortifying the proportion of their total voice capabilities dedicated to IP. This was often at the expense of expanding VoIP capabilities to new locations. In-Stat now finds that 41% of businesses with VoIP capability have no legacy TDM voice services, vs. 34% in 2008. 42% of US businesses now have a VoIP solution in at least one location.
Hosted IP services such as IP Centrex and Broadband IP Telephony saw steady growth in 2009, while IP PBX growth was significantly stunted. While there are indications that the economy and high-tech investments are in slow recovery, IP equipment investments are likely to lag other areas.
This report reviews the key factors driving VoIP adoption, the impact of a slowing economy, and the multiple flavors of IP finding roots in the US business market. Survey results of 1,000 decision makers in organizations that have adopted VoIP are reviewed. Line/seat and revenue forecasts through 2013 for Hosted IP Centrex and broadband IP telephony within the US are provided, along with a worldwide IP PBX line forecast.
This research is part of the Business IP Communications service. Growth in the business IP market has tremendous potential to disrupt the traditional telephone industry on multiple levels. Service providers, equipment manufacturers and systems integrators are increasingly offering different types of business VoIP solutions. IT managers and C-level executives recognize the cost savings and flexibility that VoIP solutions can bring to their businesses, but issues remain before comprehensive adoption takes place, such as security, integration and end-user transparency. Business adoption of IP communications will also be influenced by how companies integrate other communications functionalities, such as wireless connectivity via Wi-Fi and WiMAX, IM, and video applications.
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