The fourth annual Business Connectivity Report Card study is an industry-wide, survey-based study that enables small- and medium-sized business and enterprise customers to provide feedback on multiple carriers, including wireless carriers (new this year), in a variety of service and product categories, and to evaluate carrier operations. The report card features business/enterprise customer ratings of carrier performance over multiple service and operational categories from the past 12 months of service. The resulting data provides carriers with an overview of strengths and weaknesses from the customers' point of view, and allows them to directly compare their own performance to that of competitors. In addition, the analysis enables business class customers to make informed choices when selecting carriers.
WHO NEEDS THIS REPORT:
- Metro Providers - Competitive Telecom Service Providers - Financial Analysts - Investment Bankers - Enterprises - Metro Partners - Wireless Telephone Companies - Internet Service Providers - Consultants - Investors
WHY YOU NEED THIS DATA:
- Back Your Market Entry or Investment Strategy - Support Product Development Plans - Identify Investment Opportunities - Pursue Market Growth Areas - To Compare Your Operations with Other Carriers - To Compare Carriers When Selecting a Service Provider - Study the Competition and Specific Competitors - Present Investors with Hard Industry Facts - Gain Invaluable Data on Customer and Partner Preferences
