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2009 Business Connectivity Report Card

  • ID: 1206307
  • Report
  • January 2009
  • 201 Pages
  • Atlantic-ACM
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The fourth annual Business Connectivity Report Card study is an industry-wide, survey-based study that enables small- and medium-sized business and enterprise customers to provide feedback on multiple carriers, including wireless carriers (new this year), in a variety of service and product categories, and to evaluate carrier operations. The report card features business/enterprise customer ratings of carrier performance over multiple service and operational categories from the past 12 months of service. The resulting data provides carriers with an overview of strengths and weaknesses from the customers' point of view, and allows them to directly compare their own performance to that of competitors. In addition, the analysis enables business class customers to make informed choices when selecting carriers.


- Metro Providers
- Competitive Telecom Service Providers
- Financial Analysts
- Investment Bankers
- Enterprises
- Metro Partners
- Wireless Telephone Companies
- Internet Service Providers
- Consultants
- Investors


- Back Your Market Entry or Investment Strategy
- Support Product Development Plans
- Identify Investment Opportunities
- Pursue Market Growth Areas
- To Compare Your Operations with Other Carriers
- To Compare Carriers When Selecting a Service Provider
- Study the Competition and Specific Competitors
- Present Investors with Hard Industry Facts
- Gain Invaluable Data on Customer and Partner Preferences
Note: Product cover images may vary from those shown
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Report Overview and Methodology

Executive Summary

1. U.S. Business Telecom Industry Overview

2. Business Product Definitions

3. Trends and Influences Driving the Market
i. Economic Pressures
ii. Emerging Products
iii. Exploding Opportunities

4. Respondent Characteristics and Expectations
i. Regions of Operation
ii. Primary Revenue Driver
iii. Respondent Title and Influence
iv. Monthly Telecom and Number of Employees
v. Products Penetration
vi. Average Contracts Lengths
vii. Expected 12-Month Change
viii. Products Migrated Towards

5. Drivers of Purchase/Customer Priorities

6. Carrier Ratings: Operations
i. Operation Average
ii. Brand
iii. Sales Reps
iv. Provisioning/Installation
v. Network Performance
vi. Billing
vii. Customer Service

7. Carrier Ratings: Product Price and Quality
i. Data Products
ii. Voice Products

8. Carrier Ratings: Vertical and Y/Y
i. Operations by Business Type
ii. Operations by Monthly Company Spend & Size
iii. Y/Y Operations by Company Type
iv. Product Quality & Price
v. Product Ratings Averages: 2008 vs. 2009

9. Carrier Case Studies
i. AT&T p. 142 x. One Communications
ii. CenturyTel p. 144 xi. PAETEC
iii. Cogent p. 146 xii. Qwest
iv. Comcast p. 148 xiii. RCN
v. Cox p. 150 xiv. Sprint
vi. Embarq p. 152 xvi. tw telecom
vii. Fibertech p. 154 xv. Verizon
viii. FPL FiberNet p. 156 xvii. Windstream
ix. Level 3 p. 158 xviii. XO

10. Wireless Carrier Ratings and Case Studies
i. Wireless Operations
ii. Wireless Products
iii. Wireless Case Studies


Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown