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Records Management in Local Government in Australia and New Zealand
Technology Indicators, March 2010, Pages: 32
About a half of local government authorities report that ICT related issues negatively impact their organizational capabilities in the records management area. This report provides a unique set of data on the status and trends in this challenging and important area.
Topics covered in the report include:
- Trends in records services (volume changes, pricing models, on-line delivery)
- Trends in electronic records management (volume changes, policy effectiveness, records management practices for different types of records)
- Trends in paper based document management (volume changes, policy effectiveness, changes in paper use and storage requirements)
- Common issues (including, ERDMS utilization levels and training levels)
- Deployment of ERDMS (project budgets and duration, system integration levels)
- Benefits realization (key business drivers, benefits realized in the areas of staff productivity, compliance readiness, cost optimization and customer service)
- System management (storage trends, e-mail management)
- Budgets and staffing
The report enables local councils to self-assess how they manage their records and to identify areas where their organizations are leading (or trailing). And, it also provides ICT vendors, consultants and policy advisors with a rare independent insight into end-user experiences, challenges and priorities.
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