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IBM Tivoli Promotes Integrated Service Management

Enterprise Management Associates, March 2010, Pages: 3


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IBM recently launched the Integrated Service Management (ISM) initiative, as an evolutionary step and strategy for IT management solutions. ISM is a rallying point across the Tivoli lines of service and infrastructure management products as well as IBM as a whole.

While the name of the initiative is only slightly different from its predecessor, IBM Service Management, the scope and depth of the thinking behind it is substantially expanded as well as deepened. IBM intends to deliver Integrated Service Management solutions which could be described as an intelligent backplane which will connect and facilitate improved efficiency, smoother process, better visibility, and tighter control.


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