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Impact Brief: Customer Satisfaction with Application Delivery Controller Vendors
Enterprise Management Associates, March 2010, Pages: 2
EMA conducted a primary research study of 450+ IT professionals to gauge their satisfaction with leading Application Delivery Controller (ADC) vendors across a range of engagement points spanning product purchase, deployment, and ongoing support. The evaluation focused on respondents who had experience with relevant ADC products from more than one vendor, so that relative comparisons could be used as a basis for drawing conclusions about which vendor was doing the best job in meeting the needs of their customers.
Citrix NetScaler emerged as the clear leader in customer satisfaction over F5 Networks and Cisco Systems, scoring highest in 16 of 21 categories, including best overall satisfaction.
This Impact Brief summarizes results of the research.
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