|
|
 |
|
Viewing report
|
|
|
|
50 Activities for Achieving Excellent Customer Service
HRD Press, Jan 2003, Pages: 275
Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials.
This resource manual provides:
1. Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.
2. Identification and creation of memorable experiences for your customer service representatives and their customers
3. A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.
4. 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.
5. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference.
6. Activities which are easily customized to your needs and include a number of variations and additional insights and ideas to make them the right fit for your programs.
7. A CD Documenter to identify and develop your own customized collection of customer service interactions within your organization.
8. Powerful bonus sections are included to complement and support your customer service core values and enhance performance.
9. A complementary copy of Excuses, Excuses, Excuses...For Not Delivering Excellent Customer Service and What Should Happen!
10. Effective tools to assist you in attaining the next level of success with that individual who needs to be your primary focus the Customer!
Training Objectives:
- Outline the process of accepting change
- Demonstrate the need for change
- Reduce conflict
- Improve communication skills.
Activities cover:
- Change in the workplace
- Accepting change
- Developing goals for change
- Understanding change
- Change and self-development.
Time Guidelines:
- 35 activities take 1 to 3 hours
- 15 activities take 3 or more hours.
Please note: Hard copies are not available for sale for clients based in Europe
Customers who bought this item also bought
The Trainer's Handbook, Updated Edition
Training Management Maturity Model: A Management Tool for Assessing the Effectiveness of Training Systems and Planning for their Improvement, 3rd Edition
Writing Learning Outcomes: A Practical Guide and Workbook, 2nd Edition
Unforgettable Experiential Activities: An Active Training Resource
Reality-Based Leadership: Ditch the Drama, Restore Sanity to the Workplace, and Turn Excuses into Results
How to Attract and Retain Top Talent for Your Software Firm
Training Evaluation Tool Kit: Complete Practical Guide to Measuring the Effectiveness of Training Programs in Organizations, 1st Edition
Training Workshop Essentials: Designing, Developing, and Delivering Learning Events that Get Results
The New Encyclopedia of Icebreakers
From Training to Enhanced Workplace Performance: A Practical Guide for Turning Training Dollars into Performance Results, 2nd Edition
|
|
|
|
