Learn how to handle the new opportunities and challenges when managing virtual teams that work in different locations and come from different disciplines, departments—even organizations. Create a forum for idea-sharing, solve problems among people from multiple functions, keep everyone in the “virtual loop,” know when the team needs to meet in person vs. via technology, prevent things from slipping through the cracks, keep members up-to-date on changes and decisions, and much more.
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Introduction & Overview—Using Teams and Technology to Respond to Business Drivers
The Business Drivers
The Impact of Teaming
What Are Virtual Teams?
The Role of Technology
Team Technology Supports Collaboration
Implications for Organizational Dynamics
Task I: Challenge Performance
Skill 1: Prioritize Major Issues and Opportunities
Step A. Identify changes and challenges
Step B. Identify make-or-break issues
Step C. Problem solve top priorities
Skill 2: Develop a Common Purpose and Principles
Step A. Articulate the vision
Step B. Define the values
Step C. Agree on operating principles and norms
Task I: Challenge Exercise
Task I: Summary
Task II: Clarify Direction
Skill 3: Establish a Plan
Step A. Define the mission
Step B. Develop the goals and objectives
Skill 4: Define Roles and Responsibilities
Step A. Distribute tasks and accountabilities
Step B. Define categories of information
Step C. Describe the key events facing the team.
Task II: Clarity Exercise
Task II: Summary
Task III: Communicate, Communicate, Communicate
Skill 5: Value Differences
Step A. Understand your personal profile
Step B. Understand team member profiles
Step C. Understand how differences contribute to team effectiveness
Skill 6: Use Interpersonal Skills
Step A. Listen
Step B. Question.
Step C. Demonstrate understanding
Step D. Give your perspective/ Disclose who you are
Step E. Manage conflict
Skill 7: Demonstrate Leadership .
Step A. Lead virtually
Step B. Facilitate teamwork.
Step C. Manage team communications
Task III: Communication Exercise .
Task III: Summary