2009-10 Canada Medium Business Annual Market Overview - MBs Cautiously Optimistic on Economy Recovery, but Outlook Remains Conservative

This report provides a strategic overview of AMI-Partners’ 2009 survey of the medium business market in Canada.

AMI-Partners conducts the industry’s most comprehensive annual tracking surveys focused on the dynamic global small and medium business (SMB) markets covering the following regions: Asia-Pacific, Europe, Latin America and North America. Each year, surveys are designed and implemented to track the small and medium business market segments separately across these regions.

The surveys provide a comprehensive purview of current deployment and future plans pertaining to budgets, spending, usage, channels, service and support, hardware devices, software, applications and services—across a range of IT, telecommunications and Internet products and services. Additionally, the surveys track firmographics, decision-making, business processes and outsourcing, attitudes and strategic planning activities of SBs and MBs.

In response to the global economic downturn in 2009, AMI initiated a quarterly tracking (Q-Pulse) of WW SMBs across several leading countries-established and emerging economies.

The main study objectives are the following:

- Understand the impact of the economic environment on IT purchase decision-making from an SMB perspective.
- Identify IT and telecom-related mindset, attitudes, expectations, purchases and plans from a quarterly perspective as they unfold during 2009—in particular as the impact of the economic stimulus is felt and the current recession gives way to a more stable economy.
- Determine shifts in ICT quarterly spending (QoQ) by comparing across major product categories.
- Track changes in buying process and criteria. SHOW LESS READ MORE >

Canada MB Study Introduction
Canada MB Executive Summary - Top 10 Key Takeaways

Canada MB Management Summary
Canada MB Management Summary: Overview and Market sizing
Canada MB Overview
Canada MB Overview of Market Sizing and PC Penetration by Employee Size and Vertical Industries

Canada MB Management Summary: Spending & Penetration
Canada MB Spending Overview
Canada MB Total Market IT/ Telecommunications Spending
Canada MB Three Waves of Adoption
Canada MB IT Adoption Process
Canada MB Key Technology Penetration by Employee Size
Canada MB Key Technology Penetration by Vertical Industry
Canada MB Current Software Applications Usage

Canada MB Management Summary: Economic Outlook
Canada Executive Summary: Economic and Political Outlook
Canada MB Perceptions & Reactions to the Downturn
Canada MB Weathering the Storm
Canada MB Gauging the Government Response to the Economic Crisis
Canada MB Awareness of Economic Stimulus Programs
Canada MB Government Response to Economic Crisis and Awareness of Economic Stimulus Programs Detail
Canada MB Cost Cutting and Revenue Enhancement Actions
Canada MB Cost Cutting Plans Next 3-6 Months
Canada MB Actions Being Considered to Increase Revenues
Canada MB Current and Future Purchase Plans Summary
Canada MB IT Product/Services Purchases: Last 3 Months
Canada MB IT Products Intentions vs. Purchases: QoQ Predictability Tool
Canada Executive Summary: Economic Indicators

Canada MB Management Summary: IT Market Drivers Profiles
Canada MB IT Market Drivers
Canada MB Key Themes - Infrastructure
Canada MB Infrastructure Profile - PC Buyers
Canada MB Infrastructure Profile - Printer Buyers
Canada MB Key Themes - Mobility & Telephony
Canada MB Mobility Firms Profile
Canada MB Hosted VoIP Users Profile
Canada MB Video Communications Users Profile
Canada MB Key Themes - IT Services
Canada MB Remotely Managed Services Users Profile
Canada MB Key Themes - Software
Canada MB Software as a Service (SaaS)Users Profile
Canada MB Key Themes - Internet
Canada MB Business Process Enabled (BPE) Firms Profile
Canada MB Intranet Users Profile
Canada MB Key Themes - Social Media
Canada MB Social Media Users Profile
Canada MB Key Themes - Storage
Canada MB Storage Buyers Profile
Canada MB Key Themes - Security
Canada MB Security Buyers Profile
Canada MB Attitudes and Purchase Decision Making
Canada MB Channels

Canada MB Overview Report
Canada MB Demographics
Canada MB Employee Demographic Overview by Employee Size
Canada MB Employee Demographic Overview by Vertical Industry
Canada MB Company Demographic Overview by Employee Size
Canada MB Company Demographic Overview by Vertical Industry
Canada MB Average Annual Revenues and Growth by Employee Size
Canada MB Average Annual Revenues and Growth by Vertical
Canada MB Business Decision Maker (BDM) Demographics

Canada MB Attitudes and Decision Making
Canada MB Importance of Strategic IT Issues
Canada MB Interest in Software as a Service (SaaS) and Managed Services Solutions
Canada MBs - Purchase Decision Makers
Canada MB Purchase Decision Making Processes
Canada MBs’ Information Sources for Making Technology Purchase Decisions
Canada MB Brand Selection Criteria
Canada MB Focus of Significant Technology Investments
Canada MB Financing IT Products and Services Purchases

Canada MB Computing
Canada MB Total Spending on Computing
Canada MB Current PC Ownership Overview
Canada MB PC Purchasing Overview
Canada MB PC Upgrade Driver Trends
Canada MB PC Future Purchasing Overview
Canada MB Printer Overview
Canada MB Printer Ownership Trends by Type
Canada MB Printing-Related Applications and Solutions
Canada MB Peripherals Purchasing Trends
Canada MB Server Penetration
Canada MB Server Overview
Canada MB Server Form Factors
Canada MB Server Applications
Canada MB Server Purchasing Overview
Canada MB Server Planned Purchasing Overview

Canada MB Software
Canada MB Software Spending Breakout by Select Categories
Canada MB Software Upgrade Driver Trends and Preferred ROI
Canada MB PC Operating System Overview
Canada MB Productivity Suite Usage
Canada MB Packaged Software Usage
Canada MB Bundling Software Overview
Canada MB Accounting Software Overview
Canada MB Enterprise Software ERP/SCM Snapshot
Canada MB Enterprise Software CRM/SFA Snapshot
Canada MB Data Mining/Analytics/Business Intelligence Software Usage Overview
Canada MB Software-as-a Services Applications Overview
Canada MB Software-as-a Services Applications: Current
Canada MB Planned SaaS Applications Among PC Firms Planning to Adopt SaaS
Canada MB Reasons for SaaS Non-Usage
Canada MB Network Operating Systems Overview
Canada MB Server Virtualization Software Usage

Canada MB Networking Hardware
Canada MB Peripherals Purchasing Trends
Canada MB Server Penetration
Canada MB Server Overview
Canada MB Server Form Factors
Canada MB Server Applications
Canada MB Server Purchasing Overview
Canada MB Server Planned Purchasing Overview

Canada MB Software
Canada MB Software Spending Breakout by Select Categories
Canada MB Software Upgrade Driver Trends and Preferred ROI
Canada MB PC Operating System Overview
Canada MB Productivity Suite Usage
Canada MB Packaged Software Usage
Canada MB Networking Spending Breakout by Key Categories
Canada MB LAN and Server Penetration
Canada MB Networking Hardware
Canada MB Wireless LAN Overview

Canada MB IT Storage
Canada MB IT Storage Spending Breakout by Key Categories
Canada MB IT Storage Investment Drivers
Canada MB Data Storage & Back-up Solutions Usage
Canada MB Usage of Data Storage & Back-up Solutions for PCs
Canada MB Server Data Storage & Back-up Solutions Usage
Canada MB Onsite Data Storage Capacity and Brands
Canada MB Online Data Storage Overview
Canada MB Online Data Storage Capacity and Providers

Canada MB IT Security
Canada MB IT Security Spending Breakout by Key Categories
Canada MB Overview of IT Security
Canada MB Anti-Virus Overview
Canada MB Firewall and VPN Overview
Canada MB Methods of Acquiring/ Implementing IT Security Solutions
Canada MB Security Breaches/Data Losses by Employee Size
Canada MB Security Products Spending

Canada MB Services
Canada MB IT Services Spending Breakout by Key Categories
Canada MB Outsourced Business Services Overview
Canada MB Technology Management
Canada MB Types of IT Support (In-House vs. Managed)
Canada MB Outsourcing IT Support Overview
Canada MB Networking Spending Breakout by Key Categories
Canada MB LAN and Server Penetration
Canada MB Networking Hardware
Canada MB Wireless LAN Overview
Canada MB PC Service and Support
Canada MB Remote Management of IT & Telecom Functions
Canada MB Remotely Managed Services Providers
Canada MB Remotely Managed Services Drivers and Spending

Canada MB Channels
Canada MB - Channel Partners Definitions
Canada MB Channels Used for Most Recent PC Purchases
Canada MB Channel Share for Most Recent PC Purchases
Canada MB Channel Usage for Printer-related and Peripherals Purchases
Canada MB Channel Breakout for Software Purchases/Business Applications (Usage vs. Share)
Canada MB Channel Usage for Networking Hardware Purchases
Canada MB Channel Usage for Storage Purchases

Canada MB Internet
Canada MB Breakout of Internet-related Spending by Type of Categories
Canada MB Internet Adoption and ISPs
Canada MB Internet Adoption by Connectivity Type and Broadband Usage
Canada MB Social Media Usage
Canada MB Web Site Penetration and Spending
Canada MB Web Site Functions
Canada MB E-Commerce Overview
Canada MB Intranet Penetration and Spending

Canada MB Telecommunications & IP Telephony
Canada MB Telecommunications Equipment Spending Breakout
Canada MB Telecommunications Services Spending Breakout
Canada MB Telephone Lines and Systems
Canada MB Telecommunications Providers
Canada MB Communications Products and Services Usage
Canada MB Audio/Video Communications Services Overview
Canada MB Telecommunications Average Annual Spending
Canada MB Telecommunications Services Bundling
Canada MB Cell Phone/Smart Phone Usage
Canada MB Wide Area Networking (WAN) Overview

Canada MB Appendix
Canada MB - Definitions by Type of Business
Canada MB Survey Process
Canada MB Weighting Factors by Employee Size and Sampling Pool by Type of Business
Canada MB - Acronyms
Canada MB - Glossary