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The FrontLine Guide to Communicating with Employees
HRD Press, January 2007, Pages: 136
Here is a useful guide to communicating with employees, co-workers and bosses – packed with advice for improving the way you communicate throughout your professional and personal activities. If you really want to become a good communicator, you can do it – with this guide. And the payoff will be immediate and obvious.
Written for new managers but full of insight for veterans as well, this book focuses on the communication abilities, skills and practices commonly associated with highly effective leaders. You’ll learn good managers must go beyond simply ordering people around. They must make the effort to listen to employees and empower them with their words. And that’s the most basic of all communication skills you’ll be reminded of throughout this book – paying attention to your people.
With personal anecdotes to back up the principles presented, the author of Front Line Guide to Communicating with Employees sets the record straight on powerful theories about working with people.
Part One: Communicating Is a Life-Support Skill
Chapter 1: The Fundamental Interpersonal Skill
Primary and Back-up Styles
Actions Speak Louder Than Words
Chapter 2: Communicating to Get Results
Communicate Your Commitment
Communicate Authority and Leadership
Communicate with Each Other
Chapter 3: The Communication Culture
Use Your Imagination
Wrapping Up Part One
Part Two: Communication Competencies
Chapter 4: Listen ’til It Hurts
The Gift Only You Can Give
The Major Listening Challenge
Chapter 5: Giving Clear Information
A Focus on Outcomes
Be Clear About Your Messages
Chapter 6: Everyone Has a Point of View
The Big Lie
Impediments to Getting Clear Information
Above All, You Must Not Be Defensive
Critical Reading and Listening
A Strategy for Problem Identification
Find a Workable Middle Ground
Chapter 7: Communicating: Improving Your Performance
Tools and Techniques
Won’t I lose my power?
Communicate to Motivate
Appendix 1: Corporation Questionnaire
Appendix 2: A Quick Employee Survey 9
Appendix 3: A Confidential Questionnaire for Human Resources Staff Members
About the Author
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