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The Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It
John Wiley and Sons Ltd, May 2010, Pages: 480
This book will help readers understand what makes groups ineffective and what they can do to help them be more effective. Specific topics to be covered include multi-lingual groups, working virtually, managing multi-layers of management; quiet or verbal team members; getting volunteer groups to take ownership; cross cultural dimensions; global workplace; hostile groups that don't want or value meetings or facilitation; polarized groups. There will also be assessments and checklists to help you figure out if your group is difficult. Potential contribuotrs include Ingrid Bens, Terry Bergdall, Michael Beyerlein, John Bryson, Gervase Bushe, Susan Carpenter, Joe Chilberg, John Eller, Glenda Eoyang, Joseph Folger, Lawrence Frey, Izzy Gesell, Suzanne Ghais, Ellen Gottesdiener, Dennis Gouran, Richard Hackman, John Heron, Maggie Herzig, Randy Hirokawa, Christine Hogan, Dale Hunter, Jon Jenkins, Tom Justice, Sam Kaner, Paul Mattessich, Arnold Mindell, Kenneth Moore, Carl Moore, Paul Paulus, Marshall Scott Poole, Marshall Rosenberg, Jim Rough, Roger Schwarz, David Sibbet, David Straus, Larry Susskind, Arthur VanGundy, Marvin Weisbord, Michael Wilkinson, and Paul Wong.
About the Author
Sandy Schuman has been helping organizations work more effectively to solve complex problems and make critical decisions for more than thirty years. He is a group facilitator, collaborative process advocate, and storyteller. He helps groups create shared meaning, make critical choices, and build collaborative relationships. He facilitates problem-solving and decision-making processes for a wide variety of public management and policy issues and provides training in group facilitation, decision making, systems thinking, conflict management systems, and organizational communication. He is the editor of the International Association of Facilitators handbook series: The IAF Handbook of Group Facilitation, Creating a Culture of Collaboration, and Working with Difficult Groups.
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