|
|
 |
|
Viewing report
|
|
|
|
2009 Top General Accounting Outsourcing Vendors, Black Book Survey 2009 Results
The Black Book of Outsourcing, Jan 2010, Pages: 38
In 2009 the Black Book general accounting user survey investigated over 1852 contracts held by 120 of the general accounting firms and companies globally. In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1-10 scale per KPI.
Key findings:
- Key finding: most important customer satisfaction KPIs
Vertical expertise, innovation, customization and reliability are the most important attributes influencing general accounting client satisfaction with their 2009 outsourcing providers.
- Key finding: vendor dissatisfaction is uncommon in the general accounting outsourcing industry among top ranked suppliers
Strong satisfaction is common in this niche services sector, occurring in 4.9% of all clients globally.
UK and US clients are among the most satisfied with general accounting services delivery with 5.2% reporting high vendor approval. Strong dissatisfaction with offshore outsourcing vendors was expressed by 8.9% of all surveyed clients for 2009 projects, significantly higher than European and US vendors with less than 15.3% strongly dissatisfied.
- Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end MSS ITO vendor produces the highest satisfaction rates
Single-vendors offering comprehensive research services to corporate clients ranked highest in the overall survey.
Industry: Sourcing: Finance and Accounting Outsourcing
Keywords: general, accounting, outsourcing, FAO, finance, administration, F&A, accounts, payable, general, ledger, sales, fixed, assets, receivable, billing, payroll, benefits, vendor, collections, cash, reconciliation, analysis, bookeeping, taxation, business, process, BPO, audit, statement, depreciation, P&L
Customers who bought this item also bought
2009 Top FAO Tax and Audit Vendors, Black Book Survey 2009 Results
2009 Top Accounts Receivable Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Total Benefits Administration Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Finance Accounting Outsourcing Providers, Black Book Survey 2009 Results
2009 Top Supply Chain Business Process Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Product Lifecycle Management Engineered Solutions Vendors, Black Book 2009 Survey Results
2009 Top Professional Employer and Adminsitrative Services Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top HRO Payroll Vendors, Black Book Survey 2009 Results
2009 Top Indian Offshore Applications Development and Management Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Integrated Facilities Management Outsourcing Vendors, Black Book Survey 2009 Results
|
|
|
|
