2009 Top FAO Tax and Audit Vendors, Black Book Survey 2009 Results - Market Research Reports

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2009 Top FAO Tax and Audit Vendors, Black Book Survey 2009 Results

Description:

In 2009, the Black Book FAO user survey investigated over 377 contracts held by 81 FAO tax and audit companies.
In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key findings:

- Key finding: most important customer satisfaction KPIs
Vertical expertise, innovation, customization and reliability are the most important attributes influencing financial accounting clients' satisfaction with their 2009 outsourcing providers.

- Key finding: vendor dissatisfaction is uncommon in the FAO marketplace among top-ranked suppliers
Strong dissatisfaction is uncommon in this niche services sector, occurring in 3.9% of all clients globally.
UK and US clients are among the most satisfied with financial accounting services delivery, with 19.3% reporting high vendor approval. Strong dissatisfaction with offshore outsourcing vendors was polled at 11.0% of all surveyed clients with current projects in 2009, significantly higher than European and US vendors, with less than 4.0% strongly dissatisfied.

- Key finding: comprehensive services vendor arrangements from a comprehensive tax/advisory/audit financial accounting vendor produce the highest satisfaction rates
Single vendors offering comprehensive research services to corporate clients were ranked highest in the overall survey by clients.

Industry: Sourcing: Finance and Accounting Outsourcing

Keywords: finance, tax, audit, accounting, FAO, outsourcing, financial, legal, professional, capital, markets, managerial, bookkeeping, transactions, records, general, ledgers, computations, taxation, data, entry, internal, business, advisory, planning, assurance

Contents:

INTRODUCTION

SUMMARY
Survey overview
Key findings
FAO tax and audit - top honors overall 2009
FAO tax an audit - top vendor by function 2009

BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
FAO tax and audit vendor rankings and results, 2009

TOP 20 FAO TAX AND AUDIT VENDORS

STOP LIGHT SCORING KEY
Operational excellence of FAO tax and audit vendors

OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores

INDIVIDUAL KEY PERFORMANCE

APPENDIX
Orbys consulting
Disclaimer

Companies Mentioned

- Deloitte - Reznick - Group - RSM Mcgladrey - Larson Allen LLP - CBIZ - Rothstein Kass - Pricewaterhouse Coopers - KPMG - Ernst & Young - Moss Adams - Crowe Horwath - Cherry Bekaert & Hollands - Marks Paneth & Shron - Amper Politziner & Mattia - Grant Thornton - Kiesling - Plante & Moran - BD Seidman - Marcum & Kliegman - Eide Bailey - Xchanging - Outsource Partners International - IQ Backoffice - Consero Global - API Outsourcing

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