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2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results Product Image

2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results

  • ID: 1232439
  • February 2010
  • 42 pages
  • Black Book Market Research

FEATURED COMPANIES

  • Accenture
  • Apollo Health Street
  • Cognizant
  • Hewlett Packard EDS
  • Infosys
  • Patni
  • MORE

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor in ITO initiatives, and ranked on a 1-10 scale in mean format. The key follows in the report detail. Slices of the data fields (provided in the registration of ballot submitters) allow Black Book to also determine the top rankings among provider and payer outsourcing users, and by function and project type as described/defined directly by the user.

Key findings:

- Key finding: the most important customer satisfaction KPIs increased significantly in all healthcare payer client types in 2009-10
In 2009, payers' most important attributes influencing their satisfaction with their outsourcing suppliers were cost-based. KPIs in scalability, client adaptability and flexible pricing and marginal value adds were identified by the majority of payers and insurers as the major satisfaction drivers from their contractual outsourcing arrangements.

Technology enhancements were the most important issues to hospitals and health systems and provided client satisfaction in 2009. Confidence in innovation, best of breed technology, data security and READ MORE >

FEATURED COMPANIES

  • Accenture
  • Apollo Health Street
  • Cognizant
  • Hewlett Packard EDS
  • Infosys
  • Patni
  • MORE

INTRODUCTION
Impact of the economic stimulus package
Target users of the survey
The Black Book of Outsourcing’s healthcare payer vertical survey

SUMMARY
Survey overview
Using Black Book to evaluate healthcare payer industry vendors
Key findings
Healthcare payers ITO - top honors overall 2009
Healthcare payers ITO - top vendor by function 2009
Most important factors in choosing your vendor
Healthcare industry increases use of outsourced IT and ITO: market activity increases sharply in Q4 2009 forward
Findings review

BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
Mid-market HRO vendor rankings and results, 2009

TOP 20 HEALTHCARE PAYERS ITO VENDORS

STOP LIGHT SCORING KEY
Operational excellence of healthcare payers ITO vendors

OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores

INDIVIDUAL KEY PERFORMANCE

APPENDIX
Orbys consulting
Disclaimer



- Hexaware Caliber Point
- CSC
- CGI
- IBM Global
- Fiserv
- ACS (a Xerox company)
- Wipro Infocrossing
- Perot Systems
- Cognizant
- Accenture
- Lionbridge
- Unisys
- Patni
- Hewlett Packard EDS
- Keane
- Apollo Health Street
- Capgemini
- Syntel Inc
- Antares Solutions
- Infosys

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