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2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results Product Image

2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results

  • Published: February 2010
  • 36 pages
  • Black Book Rankings

FEATURED COMPANIES

  • Accenture
  • BT Global
  • Cognizant
  • Hewlett Packard
  • Logica
  • Steria
  • MORE

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 186 technology and application outsourcing (AO) contracts held by 77 of the top suppliers of the telecommunications industry.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed specific to infrastructure (IO) and AO buyers within the telecommunications sector, scored on each respective vendor and ranked per KPI.

Key findings:

- Key finding: most important customer satisfaction KPIs in telecommunications industry AO sector
Viability, data security, integrations and interfaces, trust, innovation, customization and reliability are the most important attributes influencing telecommunications industry information technology outsourcing (ITO) client satisfaction with their 2009 outsourcing providers.

- Key finding: vendor dissatisfaction is uncommon in the telecommunications industry technology and AO sector among top ranked suppliers
Strong dissatisfaction is uncommon in this niche ITO sector, occurring in only 6.5% of telecommunications industry users.
US clients are among the most satisfied with outsourcing services READ MORE >

SUMMARY
Survey overview
Key findings
Telecommunications ITO - top honors overall 2009
Telecommunications ITO - top vendor by function 2009

BLACK BOOK METHODOLOGY
How the data sets are collected
Understanding the statistical confidence of Black Book data
Who participates in the Black Book ranking process
Telecommunications ITO vendor rankings and results, 2009

TOP 20 TELECOMMUNICATIONS ITO VENDORS
STOP LIGHT SCORING KEY
Operational excellence of telecommunications ITO vendors

OVERALL KPI LEADERS
Top score per individual criteria
Outsourcing vendors with most top individual criteria scores

INDIVIDUAL KEY PERFORMANCE

APPENDIX
Orbys consulting
Disclaimer



- Atos Origin
- Tietoenator
- Logica
- Fujitsu
- Steria
- Infosys
- T Systems
- Tata Consultancy Services
- BT Global
- Capgemini
- Hewlett Packard
- IBM Global
- AT&S USI
- Siemens
- HCL Technologies
- Accenture
- Wipro
- Capita
- Cognizant
- Mahindra Satyam

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