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Service Assurance Market Share Report 2009
Analysys Mason Group, May 2010, Pages: 69
The top-three service assurance suppliers accounted for 32% of the USD2.287 billion market in 2009. IBM retained its number-one position in the market with a 13.2% share of revenue. The other market leaders were Tektronix, Hewlett-Packard, CA, Agilent Technologies and Telcordia Technologies with 10.6%, 8.5%, 5.2%, 5.0% and 4.8% shares, respectively.
Larger suppliers won more business in 2009 at the expense of smaller niche vendors. This reflects CSPs' aversion to purchasing solutions from smaller suppliers in a weak economic environment. Despite large declines in GDP in many developed countries, the impact of the recession on the telecoms sector as a whole was not as severe as it was during the 2002–2003 economic recession.
Most investments focused on very specific business challenges in the management of services and network technologies in mobile broadband and core networks. Mobile broadband growth is driving investments in mobile backhaul monitoring solutions to guarantee SLAs between wholesale and mobile CSPs. Operators are also addressing the need to focus on the customer experience.
We identified an increase in investments in the following solutions:
- session trace analysis for mobile broadband and fixed IP services
- unified radio and core network fault and performance management
- application aware network performance monitoring and root cause analysis.
- This report provides detailed market share data on five application segments: probe systems, fault and event management, performance monitoring, service management and workforce automation. It identifies the leading ISVs and their respective market shares in each category, as well as by geography. ISVs with a diversified portfolio of products will appear in multiple categories. We have included software licence and product-related services in calculating the market share positions.
Service assurance market share report 2009 answers your key questions:
- Who were the leading ISVs in each of the five sub-segments of the service assurance market in 2009?
- Who gained and lost market share and why?
- How did 2009 and 2008 compare?
- How did the economic downturn affect this market?
- What areas of investment received the greatest attention from CSPs?
- What are the strategic direction, strengths and weaknesses of the top-18 service assurance suppliers?
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