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Service fulfilment market share report 2009
Analysys Mason Group, May 2010, Pages: 80
Overall revenue in the market for service fulfilment was USD2.23 billion in 2009. Service fulfilment revenue increased by 2.8%, which is more than some other areas of BSS/OSS, since it is considered to be related to revenue generation. The service fulfilment market continues to be very fragmented. The top-six vendors accounted for only 44% of the market, while over 30 other vendors achieved over USD10 million in revenue.
Growth in the service fulfilment market was driven by network evolution towards optical/packet technology, the push towards instant availability of complex service bundles, the need to operate in uncertain and changing business environments and the increasing desire to meet the needs of SMEs.
Some vendors reaped the rewards of earlier acquisitions they had made to fill holes in their product sites, having integrated the acquisitions more fully into their product lines.
Large transformation projects have fallen out of favour. However, department-sized transformation projects, especially those that provide integrated inventory solutions, are still being sold and implemented. Service fulfilment projects are primarily driven by increased revenue opportunities, but cost reduction still remains an important consideration in project approval.
This report provides detailed market share data for four market sub-segments: order management, inventory, activation and engineering tools. It identifies the leading ISVs and their market shares in each category, as well as by geography. ISVs with a diversified portfolio of products appear in multiple categories. We have included software licence and product-related services in calculating the market share positions.
The Service fulfilment market share report 2009 answers your key questions:
- Which were the leading ISVs in each of the four sub-segments of the service fulfilment market in 2009?
- Which companies gained and lost market share, and why?
- How did the service fulfilment market in 2009 compare with that in 2008 ?
- How did the economic downturn affect this market?
- What areas of investment received the greatest attention from CSPs?
- What are the strategic direction and strengths and weaknesses of each of the top-six service fulfilment suppliers overall, and in each sub-segment?
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