|
|
 |
|
Viewing report
|
|
|
|
Profiting from CRM outsourcing opportunities in the US public sector
Ovum, April 2010, Pages: 20
Although contact center outsourcing began largely in commercial enterprises, the government sector has emerged as a bourgeoning market for outsourcing in recent years, with agencies under constant pressure to keep costs low and service levels high. Given the recent global financial crisis, government budgets in particular are increasingly strained, due to the combination of reduced tax revenues and increased reliance on government, from processing medical claims to inquiries about unemployment. The recent financial crisis has provided an opportunity for policy-makers and vendors to re-examine what government is best suited to deliver, and how government funds can be best spent to maximize return on investment for taxpayers.
Customers who bought this item also bought
State of the Outsourcing Industry in the Americas
2010 Leading Providers of Knowledge Process Outsourcing
Outsourcing in the Government Services Market (Best Practice Insights)
Information Technology Services - Global Outlook
Global Customer Relationship Management Software Market 2011-2014
Cloud Computing – SaaS, PaaS, IaaS Market, Mobile Cloud Computing, M&A, Investments, and Future Forecast, Worldwide
Public Service by the Private Sector: Examining the Government Services Market (Strategic Focus)
Application Service Providers\Software-As-A-Service (Saas) - Global Outlook
SMB Vendor Opportunities and Strategies: The Market for Enterprise Apps, Security, Systems Management and Outsourcing
2009 Top Travel Industry Business Process Outsourcing (BPO) & Information Technology Outsourcing (ITO) Vendors, Black Book 2009 Survey Results
|
|
|
|
