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Linking communications to business process: a guide to Routing 2.0
Ovum, April 2010, Pages: 11
How do enterprise communications suppliers use their technologies to address the business process headaches of their customers? The answer, until recently, was that they didn’t. But this situation is changing, and more companies are looking to use their communications technology investments to remove process bottlenecks and increase the pace at which their businesses operate. In this report Ovum examines the triggers for adoption of communications enablement, its potential benefits, a set of guidelines for increasing the likelihood of a successful rollout, and an examination of the prospects for communications enablement in light of broader unified communications (UC) trends.
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