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Commercial voice biometrics in 2010
Ovum, March 2010, Pages: 9
Despite enterprise contact center investments in technologies designed to cut costs, commercial deployments of voice biometrics have been left out in the cold. In the past, this was because of the technology’s instability. But despite marked improvements and the ability to create robust solutions, voice biometrics still hasn’t enjoyed the widespread proliferation purveyors of the technology anticipate.
Ovum’s 2009 report The Future of Voice Biometrics in the Enterprise Market outlined some of the issues facing the technology, provided an overview of its capabilities and benefits, and listed recommendations for both vendors and enterprises. This report examines demand for voice biometrics given the gradual recovery of the market, the end of the major upheaval in financial services sectors (one of the major prospects for voice biometrics), and the recent partnerships between providers of contact center infrastructure and providers of voice biometrics technologies and solutions. Additionally, this report reassesses areas of penetration for voice biometrics-based solutions.
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