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Call Centres in the UK Product Image

Call Centres in the UK

  • ID: 1239040
  • June 2014
  • Region: United Kingdom, Great Britain
  • 24 pages
  • IBISWorld
Better reception: The improving economy and easing threat from offshore call centres give hope to the industry

Call Centres in the UK

Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.

Note: Product cover images may vary from those shown
Better reception: The improving economy and easing threat from offshore call centres give hope to the industry

TABLE OF CONTENTS

ABOUT THIS INDUSTRY
Industry Definition
Main Activities
Similar Industries
Additional Resources

INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

PRODUCTS & MARKETS
Supply Chain
Products & Services
Major Markets
Globalisation & Trade
Business Locations

COMPETITIVE LANDSCAPE
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Barriers to Entry

MAJOR COMPANIES

OPERATING CONDITIONS
Capital Intensity

KEY STATISTICS
Industry Data
Annual Change
Key Ratios

JARGON & GLOSSARY

Note: Product cover images may vary from those shown
Better reception: The improving economy and easing threat from offshore call centres give hope to the industry

Capita Customer Management Ltd

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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