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Call Centres in the UK

  • ID: 1239040
  • March 2015
  • Region: United Kingdom, Great Britain
  • 26 pages
  • IBISWorld
Off the hook: Strong economic growth is set to stimulate demand for customer relationship management

Call Centres in the UK

Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. The industry only includes outsourced work.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.

Note: Product cover images may vary from those shown
Off the hook: Strong economic growth is set to stimulate demand for customer relationship management

TABLE OF CONTENTS

ABOUT THIS INDUSTRY
Industry Definition
Main Activities
Similar Industries
Additional Resources

INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

PRODUCTS & MARKETS
Supply Chain
Products & Services
Major Markets
Globalisation & Trade
Business Locations

COMPETITIVE LANDSCAPE
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Barriers to Entry

MAJOR COMPANIES

OPERATING CONDITIONS
Capital Intensity

KEY STATISTICS
Industry Data
Annual Change
Key Ratios

JARGON & GLOSSARY

Note: Product cover images may vary from those shown
Off the hook: Strong economic growth is set to stimulate demand for customer relationship management

Capita Customer Management Ltd

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

RELATED PRODUCTS

Our Clients

Actavis Percepta LLC. Verint Systems, Inc. Teleperformance Computer Generated Solutions Alorica Incorporated