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Strategic Excellence in Card Outsourcing - Credit, Debit and Prepaid
VRL Financial News Publishing, June 2010, Pages: 148
The underlying rationale behind outsourcing either a new or existing customer management operation is made up from a combination of both hard and soft benefits.
Overall, the costs, complexity, resources, timescale and risks involved in creating a new operational capability are such that few players have difficulty in justifying an approach based on outsourcing. However, players will be wise to ensure that they have negotiated the ability to bring the operation in-house in due course and without any disruption to their developing business
The key issues through which an outsourcing decision is likely to be justified are:
Speed to market - and risk: For a new player, such a course will be faster than building an in-house capability. The outsourcing route will avoid the risks that exist in the areas of skills needs, costs and timescales.
Economies of scale: The service provider may build in a minimum fee to ensure that they cover fixed overheads. Nevertheless, the very high volumes that the major service providers usually run through their businesses open up the potential for consequent economies of scale.
Reduced capital commitment: Costs avoided by outsourcing can be expensive and complex undertakings such as the operational premises and any supporting computer infrastructure.
Overall, the costs, complexity, resources, timescale and risks involved in creating a new operational capability are such that few players have difficulty in justifying an approach based on outsourcing. However, players will be wise to ensure that they have negotiated the ability to bring the operation in-house in due course and without any disruption to their developing business.
Part 1 of this report assesses the issues involved in choosing the preferred supplier and presents a number of the template documents that should be used to shape discussions from the outset.
Part 2 uses a sequence of case studies supplemented with original data to look at the practical challenges involved in outsourcing core card functions.
Report format: PDF Single User License. Please enquire for Hard Copy option availability.
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