In the second half of 2007 the authors postulated that customer IT management would undergo two dramatic and simultaneous changes. These changes, an evolution from managing assets to supporting business processes, and a transition from “Do it myself” to “Do it for me”, were detailed in several pieces of published research (please see note 1). This Strategic Perspective uses some of our most recent research to illustrate that our 2007 projection was, and still is accurate, though possibly early at the time of original publication. We also offer insights into the implied opportunities for vendors of IT management tools and services.
