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Reducing Unnecessary Emergency Room Visits: Strategies To Discourage Inappropriate Use and Reduce Preventable Visits - 45-Minute Webinar Product Image

Reducing Unnecessary Emergency Room Visits: Strategies To Discourage Inappropriate Use and Reduce Preventable Visits - 45-Minute Webinar

  • ID: 1246801
  • June 2010
  • 45 Minutes
  • Healthcare Intelligence Network

Inappropriate and preventable use of the hospital emergency department is not only an inefficient use of healthcare resources, but also a waste of payors' and consumers' healthcare dollars. As consumers and payors take on greater responsibility for the efficiency of the healthcare system, healthcare organizations are targeting avoidable and unnecessary emergency department use.

The robust emergency department management program at Kaiser Foundation Health Plan of Colorado is a three-arm initiative that identifies and targets not only the individuals who have used the ED inappropriately and but also the high-utilizers. It also aims to ensure that patients go to the right place for the right kind of treatment for the condition they have. Preliminary data is proving the value of these programs.

During Reducing Unnecessary Emergency Room Visits: Strategies To Discourage Inappropriate Use and Reduce Preventable Visits, a 45-minute webinar now available as a CD-ROM, via On Demand Web access or as a training DVD, Sara Gray, senior manager of emergency services at Kaiser Foundation Health Plan of Colorado, shared the strategies that Kaiser is using to reduce inappropriate and READ MORE >

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Sara Gray, M.S.P.H. is the senior manager of emergency services at Kaiser Foundation Health Plan of Colorado (KP) Her experience includes over a decade in healthcare, in areas including pre-hospital medicine, clinical education, accreditation management, contract management, and care delivery systems.

Gray joined KP in July of 2003 in the role of ambulance management and today is responsible for the emergency services business line at KP, including oversight of the national ambulance contract, 24/7 nurse and physician telephonic medicine center, and mid-level providers at KP contracted hospitals. In this role, Gray has implemented successful venue management programs based in a clinical call center and reduced inappropriate ED visits for a variety of patient populations.

Prior to 2003, Gray served as a quality manager and accreditation coordinator for American Medical Response.

Gray received a Bachelor of Science in Biochemistry at University of Michigan and a Master of Science in Public Health from University of Colorado.

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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