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Mobile and Flexible Working in Local Government in Australia and New Zealand
Technology Indicators, July 2010, Pages: 20
Utilization of Mobile Technologies is one of five initiatives on the Local Government ICT priority list. The growth in the number of m-government initiatives is driven by the diversity of mobile solutions, short deployment timeframes and relatively low investments they require. However, feedback from local councils suggests that realization of business benefits is challenging and this might slow down the expansion of mobile technologies beyond pilot implementations.
Comparative data presented in this report aim to support local councils’ executives in decision making on the role of mobile technologies in their organizations. Topics covered in the report include:
- current and anticipated levels of mobile and flexible workforce,
- adoption of mobile technologies by service line (eg asset management, health services),
- benefits realization (staff productivity, customer service, cost reduction),
- organizational risks,
- project budgets and duration,
- technology trends (eg device use, operating systems).
ICT vendors servicing the Local Government sector will benefit from this report through gaining a rare independent insight into end-user experiences, challenges and priorities.
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