This report, which draws on the reports survey of 4000 consumers in France, Germany, Poland and the UK, tracks and highlights trends in the evolution of consumers' behaviour and service usage. Topics covered in this report include:
- spend levels across fixed and mobile voice services
- usage patterns across fixed and mobile voice services
- future plans, including willingness to churn.
This is part of a series of survey-based reports from Analysys Mason that focuses on consumer usage of telecoms and media services. Other reports in this series examine the following segments: mobile broadband; fixed broadband; online content; and mobile content and applications. In addition, a summary report is available.
Consumer voice survey: analysing behaviour and attitudes to fixed and mobile telephony services answers your key questions:
- How does usage of fixed and mobile voice services vary between customer segments?
- What proportion of their monthly voice bundles do customers think they are using?
- How prevalent are over-the-top VoIP services?
Product samples
A sample for this product is available. Please Login/Register to download this sample.
