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I&T Service Now
Longhaus, May 2013
The Research Channel can best be described as Longhaus Live! It is home to the premium data and advisory content generated each year by their analysts. The Research Channel delivers the bottom line on industry movements, weekly updates, discussions on the latest market developments. As a monthly package, these programs are a 'must-see' for the well-connected ICT professional. Subscribers only.
Increasingly, SaaS based ITSM offerings are becoming the norm, replacing their older cousins such as HP OpenView and IBM's Tivoli. The authors explore the implications of this change after attending the Brisbane Service-now.com inaugural user group.
*Format: Online/Internet Television
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