- Published: December 2011
- Region: Global
I&T Service Now
- Published: December 2013
- Region: Australasia
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Increasingly, SaaS based ITSM offerings are becoming the norm, replacing their older cousins such as HP OpenView and IBM's Tivoli. The authors explore the implications of this change after attending the Brisbane Service-now.com inaugural user group.
*Format: Online/Internet Television