A practical guide for health professionals and trainers, offering evidence-based low arousal approaches to defusing and managing aggressive behaviours in a variety of health care settings. - Provides both an academic background and practical advice on how to manage and minimize confrontation - Illustrates low arousal approaches and offers clear advice on physical restraint and the reduction of these methods - Describes the evidence base for recommended approaches - Includes a wide range of valuable case examples from a variety of care settings
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