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Develop an Enterprise Content Management Strategy
Info-Tech Research Group, July 2010
This Info-Tech Research Group product combines actionable insight and relevant advice. Our practical approach is designed to have a clear and measurable impact on your organization’s bottom line.
ECM success isn't about technology; it's about the business problem.
Your Challenge
- ECM is a better acronym for vendor marketing than tactical IT planning.
- ECM is an incredibly complicated technology with a large array of add-ons and specialty products.
- The success of ECM depends on its popularity with business users. These users generally have very specific requirements that they struggle to articulate.
Our Advice
Critical Insight
- Master the dizzying vocabulary of ECM buzzwords and concepts.
- Create a specific business plan to capture the ECM project scope and objectives.
- Establish a set of ECM value metrics to guide ongoing projects and developments.
Impact and Result
- Business involvement in requirements gathering and training initiatives is crucial for ECM success.
- The ECM project must focus on three specific areas: IT efficiencies, compliance and litigation defense, and business process efficiency.
- Most enterprises benefit more from tactical point solutions that they do from ECM suites.
Get to Action
1. Develop a working vocabulary and understanding of ECM components.
Understand the various ECM concepts and technologies and how they relate to key considerations like worker productivity, managing information growth, and compliance. Establish a basis for ongoing ECM success.
- Storyboard: Develop an Enterprise Content Management Strategy
2. Create a business plan for ECM.
Articulate the business drivers for the ECM project and how they relate to the technology direction.
- Enterprise Content Management Readiness Assessment Tool
3. Complete a readiness questionnaire.
Determine whether the enterprise is ready to begin planning for an ECM solution.
- Enterprise Content Management Business Plan Template
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