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North American Hosted IP Telephony and UC Services Markets
Frost & Sullivan, May 2011, Pages: 79
This study focuses on hosted IP telephony services including IP Centrex and hosted IP PBX, as well as more comprehensive service bundles, typically referred to as Unified Communications (UC) services, that also include hosted voice and unified messaging, chat/instant messaging and presence, conferencing and collaboration. The findings of this study can help end users better assess the advantages and disadvantages of hosted communications and compare offerings across multiple service providers. Providers can use the study to evaluate their competitive positioning and growth potential in view of key market trends
Research Overview
There has been a significant amount of hype around hosted and cloud communications over the past couple of years.While there continues to be some confusion around the distinction between cloud computing and Software as a Service (SaaS) / Communications as a Service (CaaS), market awareness of the benefits of outsourced infrastructure, platforms and applications is increasing. Hosted and cloud solutions address a growing customer need to increase flexibility, reduce costs and gain access to advanced communications technologies and superior expertise.
A number of factors, including technological maturity, business model evolution and economic conditions, are contributing to growing demand for hosted communications. Increasing popularity of messaging, conferencing, collaboration and mobility applications are driving the evolution of hosted telephony offerings into more comprehensive unified communications solutions.
This study examines major market and technology trends and the key factors driving and restraining market growth. It provides insights into market growth potential and competitive dynamics, and identifies opportunities for carriers, platform and device vendors, and other market participants to differentiate and grow revenues
Research Methodology
Geographical region covered –North America Base year for this research service is 2010 and the forecast period is 2011 to 2017.The research methodology for this study includes:
- Interviews with service providers, infrastructure vendors, communications endpoint vendors, resellers and systems integrators and end users.
- Frost & Sullivan published reports
- Decision support databases
- Company websites
- IT journals
- Published company financial statements
- Other secondary resources
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