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2010 Trends to Watch: Enterprise Content Management
Datamonitor, Feb 2010, Pages: 14
The majority of business information captured, stored and managed by organisations is unstructured in nature, in the form of documents, email and other records. Enterprise content management (ECM) technologies are therefore an important element of an organisation's software portfolio, and whilst once implemented as tactical solutions, are now increasingly becoming strategic core investments.
Scope
- Describes techniques to increase productivity and reduce costs through improved content management.
- Explains how ECM helps to support strong information governance, compliance and risk reduction.
- Provides advice for both enterprise and vendor clients.
- Covers all industry sectors and geographies.
Highlights of this title
ECM solutions help to drive operational efficiencies within the enterprise and thus improve productivity, lower costs and increase revenues. The technology is proving particularly useful when it is pointed at information-intensive processes such as the capture, storage and distribution of high volumes of transactional information.
Cascading concerns about compliance and meeting new federal e-discovery requirements in the US, and disclosure requirements in the EU and beyond, have meant that governance, risk and compliance now stand tallest among the core business drivers for the corporate adoption of ECM technologies.
To build and maintain profitable interactions and relationships, organisations need to have a 360 degree view of their customers. In particular, organisations must be able to understand customer preferences in a number of areas, including product and/or service and communication preferences, and ECM solutions can help this process.
Key reasons to purchase this title
- Identify market trends to help evaluate opportunities for enterprise content management in your industry sector.
- Understand the ECM landscape, including drivers, technology evolution, and vendor approaches.
- Understand the long term implications of ECM for information management, governance and compliance.
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