Cost-to-serve is arguably the most important metric for utilities' retail operations. Calculation of cost-to-serve is often inefficient, inaccurate and infrequent. This report looks at the importance of cost-to-serve, the numerous benefits that utilities will gain from implementing a cost-to-serve reporting tool, and the potential opportunity for vendors.
Scope
- Cost-to-serve is part of the wider school of Activity-Based Management
- Cost-to-serve is increasingly important for utilities.
- Current cost-to-serve calculations are infrequent, inefficient and so provide an opportunity for vendors to offer cost-to-serve reporting tools.
Highlights of this title
As cost-to-serve rises up the agenda for many utilities, Ovum believes that the industry (in particular utilities operating in the more competitive retail markets) will provide opportunities to vendors of ABM products and other business intelligence tools.
Ovum believes there will be ample opportunity for vendors to target the industry and gain a return on the development investment needed to take a utility-specific product to market.
Key reasons to purchase this title
- Better understand the rising importance of cost-to-serve
- See how utilities current calculation of cost-to-serve creates an opportunity for vendors to offer a cost-to-serve reporting tool
