|
|
 |
|
Viewing report
|
|
|
|
Billing Presentment and the Changing Utility Billing Landscape
Datamonitor, June 2010, Pages: 12
As UK utilities start their smart meter deployments, lessons from the US can be learnt in terms of managing customer satisfaction before, during and after smart meter roll outs.
Scope
- The bill is a utility's principal method of communicating with its customers
- Bills can often be confusing and are poorly exploited by UK utilities as a marketing channel
- Smart metering brings the subject of advanced bill presentment into focus
Highlights of this title
As the principal line of communication between a utility and its customers, utilities cannot underestimate the importance of billing. Regardless of whether a meter is smart or not, in terms of invoicing customers, clarity and accuracy are vital in keeping down cost-to-serve. Bills can also be better used in marketing campaigns.
While the accuracy of smart meters promises an end to bill estimation and associated customer complaints, smart meters will introduce a new level of complexity in residential billing. Ovum recommends that utilities plan early and proactively manage customer satisfaction before, during and after their smart meter deployments
Key reasons to purchase this title
- Find out how UK utilities can better exploit the bill
- Understand how billing presentment technologies help utilities to manage customer satisfaction before, during and after smart meter deployments
Customers who bought this item also bought
Customer Satisfaction, Smart Meters and the Utility Billing Process
Utility Cost-to-Serve Analysis: A Growing Priority
Smart Grid: The Coming Revolution In Electrical Power Transmission And Distribution - Global Markets, Technologies And Competitors: 2010-2020 Analysis And Forecasts
Smart Grid Technology Investments: Forecasts for 2010-2030
Global Smart Meter Market by Shipments, Types, Geography, Applications, Regulations Market Trends & Forecasts (2011-2016)
Smart Metering in Europe – 8th Edition
Ovum's Response to Ofgem's Smart Metering Prospectus
Smart Metering in Western Europe –7th Edition
Smart Metering – World 2010
Great Britain Smart Meter Infrastructure: Analysis of Potential Architectures
|
|
|
|
