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Do You Really Want 2.0 with your Intranet?
Ovum, May 2010, Pages: 8
There can be no dispute that 2.0 technologies, such as wikis, blogs, instant messaging, tagging and other social networking tools, have been rapidly adopted by employees in their private lives. They are also increasingly being implemented by organizations for the betterment of the business. While such tools are generally viewed by users in isolation, in an enterprise context they can form a significant part of the organization’s knowledge base. To secure and exploit these information assets in a corporate context there is a requirement for integration with other organization information repositories, such as intranets, to create something which can be labeled as ‘corporate memory’.
Advocates can provide anecdotal benefits of using 2.0 tools, but there are also risks for information governance when reducing controls on the creation and publication of corporate information. The 2.0 movement does precisely that. Moreover, the use of Internet-based tools may potentially add to that as a result of producing unmanaged information flows. For the CIO there is also the conundrum of end users running a “shadow’ information management strategy, with tools being used that fly under the governance radar and establish alternative information access infrastructures that bypass the organization’s official information flow.
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