Leadership and Management of Quality in Higher Education

Edited by Sid Nair, University of Western Australia, Len Webster, Monash University, Australia and Patricie Mertova, University of Oxford, UK
- experiences from experts in the field
- guide to resources that are utilized in the higher education industry
- auditors’ perceptions
- human-centered view
- strategies of dealing with complex issues

This book provides a range of case studies concerning the leadership and management of quality development in higher education. It attempts to capture the experiences of senior administrators and managers to the complexity of problems that quality development involves. The authors draw attention to the human-centred approach to quality, as they argue that in any activity there is a need to take account of human values and attitudes.

PART 1 OVERVIEW
Growth of the quality movement in higher education
Patricie Mertova, Len Webster and Sid Nair
- Introduction
- Where did quality come from?
- Quality development in higher education
- What is quality?
- Critique of current higher education quality models
- Summary
- References

PART 2 LEADERSHIP OF QUALITY IN HIGHER EDUCATION
Initiative-based quality development and the role of distributed leadership
Bente Kristensen and Lee Harvey
- Introduction
- Quality in a wider context
- Events crucial for the internal quality development at CBS
- The aims of CBS’ quality work
- The quality system developed at CBS
- Distributed leadership
- Conclusion
- Notes
- References

A leadership model for higher education quality
Fernando F. Padró
- One scenario at Stable State University
- Issues and action points involved in the scenario
- Challenges for CEOs, senior administrators and faculty leaders
- Benefi ts from adopting the quality model
- References

A framework for engaging leadership in higher education quality systems
Lorraine Bennett
- Introduction
- Background
- The process
- The product
- The ELF in practice: unit improvement
- Conclusion
- Acknowledgements
- Appendix A
- Appendix B
- Appendix C
- References

PART 3 APPROACHES OF MANAGERS TO QUALITY IN HIGHER EDUCATION
Quality management in higher education: a comparative study of the United Kingdom, the Netherlands and Finland
Laurie Lomas, Christine Teelken and Jani Ursin
- Introduction
- Quality management
- Quality and its links with autonomy and the freedom to manage
- Approach
- Findings from the case studies
- The case studies: similarities and differences
- Conclusions
- References

Towards a culture of quality in South African higher education
Nicolene Murdoch and Anci Du Toit
- Introduction
- A culture of quality
- Research
- Establishing a culture of quality
- Conclusion
- References

PART 4 AUDITING QUALITY IN HIGHER EDUCATION
Auditors’ perspectives on quality in higher education
Robyn Harris and Graham Webb
- Introduction to External Quality Assurance
- Standards
- Approaches to External Quality Assurance – costs, benefi ts and recurring lessons
- Concluding comments
- References

PART 5 ACADEMIC DEVELOPMENT AND QUALITY IN HIGHER EDUCATION
Academic development as change leadership in higher education
Ranald Macdonald
- Introduction
- Academic development – an emerging profession
- ‘Quality’ in the UK – an academic developer’s perspective
- The nature of change in higher education
- The Assessment for Learning Initiative (TALI): a case study in institutional change
- And fi nally …
- Note
- References

Quality in the transitional process of establishing political science as a new discipline in Czech higher education (post 1989)
Jan Holzer
- Introduction
- Context
- Scholarly output of Czech Political Science and the phenomenon of quality
- Teaching and learning outcomes in Czech Political
- Science and the phenomenon of quality
- Conclusion
- Acknowledgments
- Note
- Reference

Academic development and quality in Oman: mapping the terrain
Thuwayba Al Barwani and Mohamed Eltahir Osman
- Introduction
- From an oil economy to a knowledge economy
- Higher education in Oman: seeking solutions
- Oman’s mechanism for quality: exploring the terrain
- Sultan Qaboos University quality control mechanisms: mapping the terrain
- The quality of inputs
- The quality of processes
- Promoting a culture of academic quality
- The quality of outputs
- Conclusion
- References

PART 6 RESOURCES AND TRENDS IN HIGHER EDUCATION QUALITY
New directions in quality management
Hamish Coates
- Introduction
- An evidence-based approach
- A shift towards students
- Calculating what counts
- Measuring graduate skills
- Assessing student engagement
- Feedback from employers
- Measuring academic achievement
- Setting new parameters
- References

Dubai’s Free Zone model for leadership in the external quality assurance of higher education
Martin Carroll
- Higher education is culturally relative
- The United Arab Emirates
- The Dubai Free Zone model of higher education provision
- The Dubai Free Zone model of higher education quality assurance
- Conclusions
- References

Trends in quality development
Robyn Harris and Graham Webb
- Introduction
- The importance of quality
- The location of quality
- An institutional level of quality
- An institutional approach to key performance indicators
- Systematic data moves quality from review to monitoring
- Using systematic data for reward and remediation
- The key is accountability
- Lack of professionalisation remains an inhibitor
- The future of external quality assurance
- References

Professor Sid Nair is currently with the Centre for Advancement of Teaching and Learning, University of Western Australia (UWA), Perth. Prior to his appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). Prior to this he was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries establishing quality centres, such as Oman and India. He is also involved in a project to implement effective student evaluations across Indian universities.

Associate Professor Len Webster has expertise in educational policy, educational development, quality development and flexible learning. Currently he is the Educational Adviser in the Centre for the Advancement of Learning and Teaching (CALT) at Monash University, Australia. He previously was the director of an educational development unit in the Faculty of Law, Monash University, where he was the Faculty Quality Development Coordinator. He has also been a reviewer of the Australian University Quality Agency conference proceedings.

Dr Patricie Mertova is currently a Research Fellow in the Department of Education, University of Oxford, England. She was previously a Research Officer at the University of Queensland, and, prior to that, a Research Fellow in the Centre for the Advancement of Learning and Teaching (CALT) and the Centre for Higher Education Quality (CHEQ), Monash University, Australia. She has recently completed her PhD focusing on the academic voice in higher education quality. She has research expertise in the areas of higher education and higher education quality. Her background is also in the areas of linguistics, translation, cross-cultural communication and foreign languages.

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