The authors ongoing research agenda focuses on the emerging IT trends that disrupt enterprise markets and business models. An important aspect of this work is our research and analyses regarding the most pressing challenges that CIOs have in relation to how they manage business services and the supporting IT infrastructure. Given softening economies and its impact on budgets, IT is increasingly beginning to be run like a business.
We believe that four concurrent trends will introduce focus, discipline and transparency into IT including:
- A growing process orientation across IT operations
- A service-focused view of IT (that of the end customer, not the technology components)
- Well architected and integrated IT management (rather than management of disparate tools and technologies)
- A single system of record to gain easy visibility (rather than a number of separate databases that require extensive analytic efforts)
This Strategic Perspective frames the key issues facing IT management over the next five years and offers perspective on likely developments.
