Rewarding, Engaging, and Retaining Key Talent

  • ID: 1303623
  • August 2010
  • 65 Pages +
  • American Productivity & Quality Center, APQC
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In 2009 and 2010 the analyst conducted a Collaborative Benchmarking study, Rewarding, Engaging, and Retaining Key Talent, to learn how best-practice organizations engage their top talent. 3M, Infosys, and Schlumberger were identified as best-practice organizations and studied via surveys and site visits. This best-practice report details the research findings regarding the strategy, processes, practices, and measures that the best-practice organizations use to engage and retain critical talent. It also includes an in-depth case study of each best-practice organization.

In spring 2009, APQC talked to members and clients about their key challenges and issues in HR. One clear need for best-practice information emerged at the forefront: how to engage and ultimately retain employees, particularly amid an economic downturn.

During a downturn, employees tend to suffer from disengagement and fear as they witness rounds of layoffs and high unemployment rates. Employees are stressed out because they are expected to do more work with fewer resources. In addition, loyal customers become scarce, so everyone has to work harder to generate profits. And employees often take financial READ MORE >

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- Project Personnel and Copyright

- Sponsor and Partner Organizations

- Study Methodology

- Introduction

- Key Findings and Lessons Learned

- Case Study: 3M

- Case Study: Infosys

- Case Study: Schlumberger

Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown


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