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Unified Communications and Collaboration: Global Strategic Business Report

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    Report

  • 317 Pages
  • April 2024
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 1382350
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Global Unified Communications and Collaboration Market to Reach $246.8 Billion by 2030

The global market for Unified Communications and Collaboration estimated at US$100.2 Billion in the year 2022, is projected to reach a revised size of US$246.8 Billion by 2030, growing at a CAGR of 11.9% over the analysis period 2022-2030. IP Telephony, one of the segments analyzed in the report, is projected to record 13.8% CAGR and reach US$132 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the UCaaS segment is readjusted to a revised 10.6% CAGR for the next 8-year period.

The U.S. Market is Estimated at $27 Billion, While China is Forecast to Grow at 16.9% CAGR

The Unified Communications and Collaboration market in the U.S. is estimated at US$27 Billion in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$60.8 Billion by the year 2030 trailing a CAGR of 16.9% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 7.1% and 9.8% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 8.5% CAGR.

Select Competitors (Total 129 Featured) -

  • 8x8 Inc.
  • Alcatel-Lucent Enterprise
  • Avaya Inc.
  • Broadsoft, Inc.
  • Cisco Systems Inc.
  • FuzeBox Inc.
  • IBM Corp.
  • Microsoft Corp.
  • Mitel Networks Corporation
  • NEC Corporation of America
  • PanTerra Networks Inc.
  • Polycom
  • Premiere Global Services Inc.
  • RingCentral Inc.
  • Unify Inc.
  • West Corporation

What's New?

  • Special coverage on Russia-Ukraine war; global inflation; easing of zero-Covid policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
  • Global competitiveness and key competitor percentage market shares
  • Market presence across multiple geographies - Strong/Active/Niche/Trivial
  • Online interactive peer-to-peer collaborative bespoke updates
  • Access to digital archives and Research Platform
  • Complimentary updates for one year

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Availability of Diverse Communication & Collaboration Channels Heightens the Need for Unification
  • Recent Market Activity
  • From a Niche Solution to a Multi-Billion Dollar Opportunity, UCC Evolves into a Market Force to Reckon With
  • Market Outlook
  • Unified Communications and Collaboration - Global Key Competitors Percentage Market Share in 2022 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
  • Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
  • 8x8, Inc. (USA)
  • Alcatel-Lucent Enterprise (France)
  • Applied Voice & Speech Technologies, Inc. (USA)
  • Avaya, Inc. (USA)
  • Blue Jeans Network (USA)
  • Broadsoft, Inc. (USA)
  • Cisco Systems, Inc. (USA)
  • FuzeBox, Inc. (USA)
  • Genesys (USA)
  • International Business Machines Corporation (IBM) (USA)
  • Microsoft Corporation (USA)
  • Mitel Networks Corporation (Canada)
  • NEC Corporation of America (USA)
  • PanTerra Networks, Inc. (USA)
  • Polycom (USA)
  • Premiere Global Services, Inc. (PGi) (USA)
  • RingCentral, Inc. (USA)
  • Unify (Germany)
  • West Corporation (USA)
3. MARKET TRENDS & DRIVERS
  • Trends Impacting UCC Market
  • Increased Usage of Cloud
  • Customized UC Apps Gain Prominence
  • Video Content - An Integral Part of Digital Transformation
  • UC Vendors Add Team Chat Applications
  • Immersive Group Collaboration Platforms
  • Growing Focus on Green IT Initiatives Propels Growth of UCC
  • Virtualized Unified Communications Grows in Popularity as a Key Efficiency Enhancing Strategy
  • Growing Demand for Conferencing & Collaborative Capabilities to Boost Adoption of UCC among Organizations
  • Integration of WebRTC into UCC Solutions to Invigorate Market Growth
  • The Explosion of Enterprise Mobility Drives the Emergence of Mobile UCC
  • Disruptive Emergence of Social Business Drives the Integration of Social Media with UCC
  • Consolidation of Large Enterprises
  • Gradually Phasing Out Vendor Support for PBX Accelerates the Migration to Pure IP Based UC Platforms
  • Despite Growing Competition from Hosted & Hybrid Models, On-Premise Solutions Continue to Lead Revenue Share
  • Cloud Based Unified Communication & Collaboration Services Gain Prominence
  • Rising Preference for Hosted IP Telephony Services Over Premise-based Infrastructure - A Case in Point
  • Hybrid Model to Gain Robust Adoption in Coming Years
  • Mushrooming SMBs Spur Adoption of UCC
  • Developing Markets to Witness Strong Growth
  • Innovations in the UC Market
  • Tracing UCC Adoption Patterns in Key End-Use Industries
  • Banking, Finance & Insurance (BFSI)
  • Healthcare Industry
  • Retail Industry
  • Key Challenges to Growth
  • Security Issue
  • Cost of Ownership Still a Concern
  • Low Demand for PBX based Systems
  • Complex Integration & Demand for Skilled Resources
  • High-Bandwidth Requirements & Network Issues
  • Interoperability Issue Burns Bright
4. GLOBAL MARKET PERSPECTIVE
  • Table 1: World Recent Past, Current & Future Analysis for Unified Communications and Collaboration by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 2: World 8-Year Perspective for Unified Communications and Collaboration by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2023 & 2030
  • Table 3: World Recent Past, Current & Future Analysis for IP Telephony by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 4: World 8-Year Perspective for IP Telephony by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 5: World Recent Past, Current & Future Analysis for UCaaS by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 6: World 8-Year Perspective for UCaaS by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 7: World Recent Past, Current & Future Analysis for Video Conferencing Systems by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 8: World 8-Year Perspective for Video Conferencing Systems by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 9: World Recent Past, Current & Future Analysis for UC Managed Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 10: World 8-Year Perspective for UC Managed Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 11: World Recent Past, Current & Future Analysis for Professional Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 12: World 8-Year Perspective for Professional Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 13: World Recent Past, Current & Future Analysis for Public Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 14: World 8-Year Perspective for Public Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 15: World Recent Past, Current & Future Analysis for Hybrid Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 16: World 8-Year Perspective for Hybrid Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 17: World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 18: World 8-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 19: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 20: World 8-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 21: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 22: World 8-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 23: World Recent Past, Current & Future Analysis for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 24: World 8-Year Perspective for Retail & Consumer Goods by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 25: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 26: World 8-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 27: World Recent Past, Current & Future Analysis for Public Sector & Utilities by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 28: World 8-Year Perspective for Public Sector & Utilities by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 29: World Recent Past, Current & Future Analysis for Logistics & Transportation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 30: World 8-Year Perspective for Logistics & Transportation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 31: World Recent Past, Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 32: World 8-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 33: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 34: World 8-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2023 & 2030
  • Table 35: World Unified Communications and Collaboration Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
III. MARKET ANALYSIS
UNITED STATES
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E)
CANADA
JAPAN
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E)
CHINA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E)
EUROPE
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E)
FRANCE
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E)
GERMANY
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E)
ITALY
UNITED KINGDOM
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E)
SPAINRUSSIAREST OF EUROPE
ASIA-PACIFIC
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E)
AUSTRALIA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2023 (E)
INDIA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2023 (E)
SOUTH KOREAREST OF ASIA-PACIFIC
LATIN AMERICA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2023 (E)
ARGENTINABRAZILMEXICOREST OF LATIN AMERICA
MIDDLE EAST
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2023 (E)
IRANISRAELSAUDI ARABIAUNITED ARAB EMIRATESREST OF MIDDLE EAST
AFRICA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2023 (E)
IV. COMPETITION

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • 8x8 Inc.
  • Alcatel-Lucent Enterprise
  • Avaya Inc.
  • Broadsoft, Inc.
  • Cisco Systems Inc.
  • FuzeBox Inc.
  • IBM Corp.
  • Microsoft Corp.
  • Mitel Networks Corporation
  • NEC Corporation of America
  • PanTerra Networks Inc.
  • Polycom
  • Premiere Global Services Inc.
  • RingCentral Inc.
  • Unify Inc.
  • West Corporation

Table Information

Report AttributeDetails
No. of Pages317
PublishedApril 2024
Forecast Period2020 - 2027
Estimated Market Value ( USD ) in 2020 $ 74.5 Billion
Forecasted Market Value ( USD ) by 2027 $ 168.3 Billion
Compound Annual Growth Rate12.3%
Regions CoveredGlobal

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About the Unified Communication and Collaboration Market

The Unified Communication and Collaboration (UC&C) market is a rapidly growing segment of the Unified Communications (UC) industry. UC&C solutions enable organizations to integrate multiple communication and collaboration tools, such as voice, video, messaging, and presence, into a single platform. This allows users to communicate and collaborate more effectively, regardless of their location or device. UC&C solutions also provide organizations with the ability to manage their communications and collaboration activities more efficiently, while reducing costs. UC&C solutions are becoming increasingly popular among organizations of all sizes, as they provide a more efficient and cost-effective way to manage communications and collaboration activities. As such, the UC&C market is expected to continue to grow in the coming years. Some of the leading companies in the UC&C market include Microsoft, Cisco, Avaya, RingCentral, 8x8, Mitel, and Zoom. Show Less Read more

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