Unified Communications - Global Strategic Business Report

This report analyzes the Global market for Unified Communications in US$ Million World market by the following product segments: Audio Bridges, Unified Messaging, PBXs, Team Workspaces, IM/Presence Servers, Video Endpoints/Infrastructure, and Web Conferencing Servers. The Service Segments also analysed in the report include Voice-Enabled UC Services, Messaging-Enabled UC Services, Video Bridging, Audio Conferencing, and Web Conferencing. Annual estimates and forecasts are provided for the period 2007 through 2015.

The report profiles 114 companies including many key and niche players such as Alcatel-Lucent, Aastra Technologies Limited, Applied Voice & Speech Technologies, Inc., Avaya, Inc., Cisco Systems, Inc., International Business Machines Corporation, Interactive Intelligence, Microsoft Corporation, Mitel Networks Corporation, NEC Corporation of America, Polycom, RadiSys Corporation, ShoreTel, Inc., Siemens Enterprise Communications GMBH & CO., TeleWare Group, Plc, and Toshiba America Information Systems. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

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I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-3
Quantitative Techniques & Analytics I-3
Product Definitions and Scope of Study I-3
I. Product Segments I-3
II. Services Segments I-4

II. Executive Summary

1. INDUSTRY OVERVIEW II-1
Market Musings II-1
UC: The Point of Convergence of Communication Technologies II-1
Impact of Recession: A Review II-2
Green IT Initiative Propels Growth of UC II-2
Strategic High End Applications to Spur Growth II-3
UC & Social Media Go Hand in Glove II-3
Cloud Based Unified Communication Services Grow in Popularity II-4
UC Demand Stimulates SIP Trunking Growth II-4
Vendors & Service Providers Target SMEs II-4
Growing Use of Smartphones Offers A New Growth Avenue for UC
Applications II-5
IP Telephony to Supersede Conventional PBX Technology II-5
Table 1: World Market for IP PBX (2009): Percentage Share
Breakdown of Dollar Sales of Pure IP PBX, and Hybrid PBX II-6
Rising Preference for Hosted IP Telephony Services Over
Premise-based Infrastructure II-6
Developing Markets to Witness Strong Growth II-6
Interoperability Issue Burns Bright II-7
UCIF: Built To Chase the Interoperability Dream II-7
A Compilation of Key Statistical Findings From Across The
Globe: A Complimentary Coverage II-8
Global II-8
Table 2: World Audio Conferencing Bridge Market (2007):
Percentage Share Breakdown of Revenue by Leading Players
(includes corresponding Graph/Chart) II-8
North America II-8
Table 3: North American Enterprise Voice & Unified Messaging
Platform Market (2007): Percentage Market Share Breakdown of
Total Messaging Revenue by Leading Players (includes
corresponding Graph/Chart) II-8

Table 4: North American Enterprise Voice & Unified Messaging
Platform Market (2007): Percentage Market Share Breakdown of
Unified Messaging Licenses by Leading Players (includes
corresponding Graph/Chart) II-9
Asia-Pacific II-9
Table 5: Unified Communications Market in Asia-Pacific
(2007): Percentage Share Breakdown of Revenues by Segment
(includes corresponding Graph/Chart) II-9

Table 6: Unified Communications Services Market in
Asia-Pacific (2009): Percentage Share Breakdown of Revenue
by End-User Vertical (includes corresponding Graph/Chart) II-10

Table 7: Unified Communications Services Market in
Asia-Pacific (2009): Percentage Share Breakdown of Revenue
by Country/Region (includes corresponding Graph/Chart) II-10

Table 8: Asia-Pacific Recent Past, Current & Future Analysis
for Unified Communications (UC) Applications and Services by
Region/Country - China, India, Japan, and Rest of
Asia-Pacific Markets Independently Analyzed by Annual
Revenues in US$ Million for the Years 2006 Through 2015
(includes corresponding Graph/Chart) II-11

Table 9: Asia-Pacific 10-Year Perspective for Unified
Communications (UC) Applications and Services by
Region/Country - Percentage Breakdown of Annual Revenues for
China, India, Japan, and Rest of Asia- Pacific for Years
2006, 2009 & 2015 (includes corresponding Graph/Chart) II-12

Table 10: Asia-Pacific Recent Past, Current & Future
Analysis for Unified Communications (UC) by Segment - UC
Applications and UC Services Markets Independently Analyzed
by Annual Revenues in US$ Million for the Years 2006
Through 2015 (includes corresponding Graph/Chart) II-13

Table 11: Asia-Pacific 10-Year Perspective for Unified
Communications (UC) by Region/Country - Percentage Breakdown
of Annual Revenues for UC Applications and UC Services for
Years 2006, 2009 & 2015 (includes corresponding Graph/Chart) II-13
Australia & New Zealand II-14
Table 12: Unified Communication Services Market in Australia
& New Zealand (2009): Percentage Share Breakdown of Revenue
by End-User Vertical (includes corresponding Graph/Chart) II-14

Table 13: Unified Communications Services Market in
Australia & New Zealand (2009): Percentage Share Breakdown
of Revenue by Service Type (includes corresponding
Graph/Chart) II-14
Association of Southeast Asian Nations (ASEAN) II-15
Table 14: Unified Communications Services Market in ASEAN
(2009): Percentage Share Breakdown of Revenue by End-User
Vertical (includes corresponding Graph/Chart) II-15

Table 15: Unified Communication Services Market in ASEAN
(2009): Percentage Share Breakdown of Revenue by Service
Type (includes corresponding Graph/Chart) II-15
China II-16
Table 16: Unified Communications Services Market in China
(2009): Percentage Share Breakdown of Revenue by End-User
Vertical (includes corresponding Graph/Chart) II-16

Table 17: Unified Communications Services Market in China
(2009): Percentage Share Breakdown of Revenue by Service
Type (includes corresponding Graph/Chart) II-16
India II-17
Table 18: Unified Communications Market in India (2009):
Percentage Share Breakdown of Revenue by Application
Segments (includes corresponding Graph/Chart) II-17

Table 19: Unified Communications Services Market in India
(2009): Percentage Share Breakdown of Revenue by Service
Type (includes corresponding Graph/Chart) II-17

Table 20: Unified Communications Services Market in India
(2009): Percentage Share Breakdown of Revenue by Customer
Vertical (includes corresponding Graph/Chart) II-18

Table 21: Unified Communications Market in India (2008):
Percentage Market Share Breakdown of Revenue by Leading
Vendors (includes corresponding Graph/Chart) II-18

Table 22: Traditional Telephony Market in India (2008):
Percentage Share Breakdown of Revenue by Leading Players
(includes corresponding Graph/Chart) II-19

Table 23: IP Telephony Market in India (2008): Percentage
Share Breakdown of Revenue by Leading Players (includes
corresponding Graph/Chart) II-19

Table 24: Conferencing and Collaboration Market in India
(2008) : Percentage Share Breakdown of Revenue by Leading
Players (includes corresponding Graph/Chart) II-19

Table 25: E-mail Systems Market in India (2008) :
Percentage Share Breakdown of Revenue by Leading Players
(includes corresponding Graph/Chart) II-20

Table 26: Presence & Integrated UC Applications Market in
India (2008) : Percentage Share Breakdown of Revenue by
Leading Players II-20

Table 27: Unified Client Market in India (2008) :
Percentage Share Breakdown of Revenue by Leading Players
(includes corresponding Graph/Chart) II-20

Table 28: Unified Communications Market in India (2008):
Percentage Share Breakdown of Revenue by End-Use Customer
Cluster II-20
Japan II-21
Table 29: Unified Communications Services Market in Japan
(2009): Percentage Share Breakdown of Revenue by End-User
Vertical (includes corresponding Graph/Chart) II-21

Table 30: Unified Communication Services Market in Japan
(2009): Percentage Share Breakdown of Revenue by Service
Type (includes corresponding Graph/Chart) II-21
South Korea II-22
Table 31: Unified Communication Services Market in South
Korea (2009): Percentage Share Breakdown of Revenue by
End-User Vertical (includes corresponding Graph/Chart) II-22

Table 32: Unified Communications Services Market in South
Korea (2009): Percentage Share Breakdown of Revenue by
Service Type (includes corresponding Graph/Chart) II-22
Middle East/Africa II-23
Egypt II-23
Table 33: Unified Communications Market in Egypt (2008):
Percentage Share Breakdown of Revenues by Leading Vendors
(includes corresponding Graph/Chart) II-23

Table 34: Unified Communications Market in Egypt (2008):
Percentage Share Breakdown of Revenues by Application
(includes corresponding Graph/Chart) II-23

Table 35: Traditional Telephony Market in Egypt (2008):
Percentage Share Breakdown of Revenues by Leading Players
(includes corresponding Graph/Chart) II-24

Table 36: IP Telephony Market in Egypt (2008): Percentage
Share Breakdown of Revenues by Leading Players (includes
corresponding Graph/Chart) II-24

Table 37: E-mail Systems Market in Egypt (2008): Percentage
Share Breakdown of Revenues by Leading Players (includes
corresponding Graph/Chart) II-24

Table 38: Conferencing and Collaboration Market in Egypt
(2008): Percentage Share Breakdown of Revenues by Leading
Players (includes corresponding Graph/Chart) II-25

Table 39: Unified Messaging Market in Egypt (2008):
Percentage Share Breakdown of Revenues by Leading Players
(includes corresponding Graph/Chart) II-25

Table 40: Unified Client Market in Egypt (2008): Percentage
Share Breakdown of Revenues by Leading Players (includes
corresponding Graph/Chart) II-25

Table 41: Presence and Integrated UC Applications Market in
Egypt (2008): Percentage Share Breakdown of Revenues by
Leading Players (includes corresponding Graph/Chart) II-25

Table 42: Unified Communications Market in Egypt (2008):
Percentage Share Breakdown of Revenues by End-User Vertical
(includes corresponding Graph/Chart) II-26

Table 43: Unified Communications Market in Egypt (2008):
Percentage Share Breakdown of Revenues by Customer Cluster
(includes corresponding Graph/Chart) II-26
Saudi Arabia II-27
Table 44: Unified Communications Market in Saudi Arabia
(2008): Percentage Share Breakdown of Revenues by Leading
Vendors (includes corresponding Graph/Chart) II-27

Table 45: Unified Communications Market in Saudi Arabia
(2008): Percentage Share Breakdown of Revenues by
Application (includes corresponding Graph/Chart) II-27

Table 46: Traditional Telephony Market in Saudi Arabia
(2008): Percentage Share Breakdown of Revenues by Leading
Players (includes corresponding Graph/Chart) II-28

Table 47: IP Telephony Market in Saudi Arabia (2008):
Percentage Share Breakdown of Revenues by Leading Players
(includes corresponding Graph/Chart) II-28

Table 48: E-mail Systems Market in Saudi Arabia (2008):
Percentage Share Breakdown of Revenues by Leading Players
(includes corresponding Graph/Chart) II-28

Table 49: Conferencing and Collaboration Market in Saudi
Arabia (2008): Percentage Share Breakdown of Revenues by
Leading Players (includes corresponding Graph/Chart) II-29

Table 50: Unified Messaging Market in Saudi Arabia (2008):
Percentage Share Breakdown of Revenues by Leading Players
(includes corresponding Graph/Chart) II-29

Table 51: Unified Client Market in Saudi Arabia (2008):
Percentage Share Breakdown of Revenues by Leading Players
(includes corresponding Graph/Chart) II-29

Table 52: Presence and Integrated UC Applications Market in
Saudi Arabia (2008): Percentage Share Breakdown of Revenues
by Leading Players (includes corresponding Graph/Chart) II-29

Table 53: Unified Communications Market in Saudi Arabia
(2008): Percentage Share Breakdown of Revenue by End-User
Vertical (includes corresponding Graph/Chart) II-30

Table 54: Unified Communications Market in Saudi Arabia
(2008): Percentage Share Breakdown of Revenue by Customer
Cluster II-30
UAE II-31
Table 55: Unified Communications Market in UAE (2008):
Percentage Share Breakdown of Revenue by Leading Players
(includes corresponding Graph/Chart) II-31

Table 56: Unified Communication Market in UAE (2008):
Percentage Share Breakdown of Revenue by Application
(includes corresponding Graph/Chart) II-31

Table 57: Traditional Telephony Market in UAE (2008):
Percentage Share Breakdown of Revenue by Leading Players
(includes corresponding Graph/Chart) II-32

Table 58: IP Telephony Market in UAE (2008): Percentage
Share Breakdown of Revenue by Leading Players (includes
corresponding Graph/Chart) II-32

Table 59: E-mail Systems Market in UAE (2008): Percentage
Share Breakdown of Revenue by Leading Players (includes
corresponding Graph/Chart) II-32

Table 60: Conferencing and Collaboration Market in UAE
(2008): Percentage Share Breakdown of Revenue by Leading
Players (includes corresponding Graph/Chart) II-33

Table 61: Unified Messaging Market in UAE (2008):
Percentage Share Breakdown of Revenue by Leading Players
(includes corresponding Graph/Chart) II-33

Table 62: Unified Client Market in UAE (2008): Percentage
Share Breakdown of Revenue by Leading Players (includes
corresponding Graph/Chart) II-33

Table 63: Presence and Integrated UC Applications Market in
UAE (2008): Percentage Share Breakdown of Revenue by
Leading Players (includes corresponding Graph/Chart) II-33

Table 64: Unified Communications Market in UAE (2008):
Percentage Share Breakdown of Revenue by End-User Vertical
(includes corresponding Graph/Chart) II-34

Table 65: Unified Communications Market in UAE (2008):
Percentage Share Breakdown of Revenue by Customer Cluster II-34
Kenya II-35
Table 66: IP Telephony Market in Kenya (2008): Percentage
Share Breakdown of Revenue by End-User Vertical (includes
corresponding Graph/Chart) II-35

Table 67: IP Telephony Market in Kenya (2008): Percentage
Share Breakdown of Revenue by Leading Companies (includes
corresponding Graph/Chart) II-35

2. PRODUCT OVERVIEW II-36
Unified Communications (UC): An Introduction II-36
Historical Background II-36
Key Technologies and Applications II-37
Unified Messaging II-37
Conferencing II-38
Instant Messaging II-38
Presence II-38
Business Process Integration II-38
Mobility II-38
Unified Communications vs. Unified Messaging II-38
Benefits of Unified Communications II-39

3. PRODUCT INTRODUCTIONS/LAUNCHES II-40
TAIS Unveils Unified Communications Suite II-40
Sprint Rolls Out SIP Trunking Service II-40
AltiGen Communication Unveils MAX Communications Server 6.5
VoIP UC Platform II-40
Avaya Launches Avaya AuraTM Midsize Solution II-41
Siemens Enterprise Communications Launches OpenScale
Professional Service and Integration Solutions II-41
Alcatel-Lucent Introduces 5155 Rich Communications Manager II-42
Avaya Launches Avaya IP Office Release 5 II-42
Nortel Introduces New UC Capabilities II-43
Damovo Rolls Out UCaaS II-43
VozTelecom Launches Out Flat-Rate Tariff Plan II-44
Vodafone UK Launches Vodafone One II-44
TeliaSonera Finland Introduces Sonera Team Center II-44
Telenor Launches Unified Communications Solution in Norway II-44
Cisco Unveils Unified Communications System Release 7.0 II-45
Tathmeer Secure Introduces UniTouch System in UAE II-45
Pacnet Unveils Pacnet Virtual Conferencing Plus II-45
ADTRAN® Launches NetVanta® Unified Communications Solutions II-45
NEC Upgrades Integrated Communications Suite II-46
Nortel Introduces Latest Unified Communications- Based Solutions II-46
Nortel Expands Software Communication System II-46
Plantronics Launches UC Wireless Headset Systems II-47
Varolii Unveils Varolii Interact II-47
3CX Launches 3CX Phone System v8.0 II-47
LightEdge Solutions Unveils Hosted UC Service II-48
Comverse Rolls Out New UC Solution II-48
Applied Voice & Speech Technologies Unveils CallXpress 8 II-48
Sipera Systems Unveils Business Continuity Communication
Solution II-49
British Telecom Launches New UC Application II-49
Nortel and Microsoft Introduce HMC 4.5 UC Solution II-49
Siemens Communications Launches OpenScape Unified
Communications Server II-50
Avaya Unveils Avaya one-X Communicator II-50
Nortel Introduces New Unified Communications Solutions II-51
Zeacom Rolls Out Zeacom Communications Center 5.0 II-51
IBM and Nortel Launch Carrier-Enabled UC Solution II-51
Avaya Introduces Low-Cost UC Solutions II-52
Nortel Rolls Out Nortel Agile Communication Environment II-52
Officescape Launches Unified Communications v1.5 II-53
BT Spain Launches New Unified Communications Solution II-53
Zeacom Launches Zeacom Communications Center 5.1 II-53
Tadiran Telecom Unveils Coral Sea Softswitch3.0 II-53
Adaptive Engineering Rolls Out Concourse 3.0 II-54
Aspect Unveils UC Systems and Services Integration Practice II-54
OKI Networks Launches IPstage MX/SX Release 6 and IPstage
EX100 Release 6 II-54
NetQoS Launches Unified Communications Monitor Add-in II-55
SpinVox, Mutare and Avaya Introduce Speech to Text Service II-55
Cisco and Fastweb Launch UniFast Communication II-55
Sprint Introduces Wireless Integration II-55
Mitel Introduces Simplified Unified Communication Solutions II-56

4. RECENT INDUSTRY ACTIVITY II-58
Avaya Acquires Nortel Enterprise Solution II-58
Wave Technology Solutions Group Acquires Majority Stake in
Radianta II-58
j2 Global Communications Acquires Assets of CallWave II-58
Avtex Solutions Acquires DialPro Tennessee II-58
Zultys Collaborates with Phybridge II-58
INX Purchases AdvancedNetworX II-59
Interface Security Systems Enters into Partnership with New
Global Telecom II-59
Unified360 Collaborates with DirectBuy II-59
Siemens Enterprise Communications Enters into Partnership
with UTC Associates II-59
New Global Telecom Enters into Partnership with NationsLine II-60
Westcon Signs Agreement with Microsoft II-60
Motorola and Vocera Ink Agreement II-60
ShoreTel and IBM Enter into Agreement II-61
Cisco Acquires Tandberg II-61
SRC Acquires Microsoft’s UC Voice Ready Partner Status II-61
Fujitsu Extends Contract with Cisco II-62
Damovo Enters into Partnership with Agito Networks II-62
View Communications Enters into Partnership with SecureLogix
Corporation II-62
Microsoft Enters into Alliance with Eircom II-63
AltiGen and Hypercom Sign Agreement II-63
Unified Group Merges with Applinet II-63
Vodafone UK Takes Over Central Telecom II-63
HP Enters into Strategic Partnership with Microsoft II-63
InfoSec Pacific Signs Distribution Agreement with FaceTime
Communications II-64
Alcatel-Lucent Chooses Sahara Computers II-64
MTS Allstream Signs Contract with Rural Information Services
Initiative II-64
Alcatel-Lucent Enters into Partnership with Telstra II-64
MTS Allstream Takes Over VisionIP II-64
NBC Universal Selects Avaya to Offer UC Solutions II-65
Contactual Enters into Partnership with CallTower II-65
Datapulse and BT Sign Agreement II-65
Voxeo Takes Over IMified II-65
Deutsche Telefon Standard Enters into Partnership with Estos II-66
Samsung Electronics Collaborates with DiVitas Networks II-66
Objectworld Communications Collaborates with CyberData II-66
RSI and ConverTec Enter into Agreement II-66
Objectworld Enters into Partnership with Dialogic II-67
Orange Partners with Cisco to Deliver Unified Communication
Solutions II-67
Cisco Takes Over Jabber II-68
ShoreTel Enters into Partnership with IBM II-68
LiteScape Technologies Enters into Partnership with Nexus II-68
Cisco Collaborates with Westcon Group II-68
NEC Enters into Alliance with IBM II-69
ShoreTel and Black Box Enter into Collaboration II-69

5. FOCUS ON SELECT GLOBAL PLAYERS II-70
Alcatel-Lucent (France) II-70
Aastra Technologies Limited (Canada) II-70
Applied Voice & Speech Technologies, Inc. (USA) II-70
Avaya, Inc. (USA) II-71
Cisco Systems, Inc. (USA) II-71
International Business Machines Corporation (IBM) (USA) II-71
Interactive Intelligence (USA) II-72
Microsoft Corporation (USA) II-72
Mitel Networks Corporation (Canada) II-72
NEC Corporation of America (USA) II-73
Polycom (USA) II-73
RadiSys Corporation (USA) II-73
ShoreTel, Inc. (USA) II-73
Siemens Enterprise Communications GmbH & Co. (Germany) II-74
TeleWare Group, Plc (UK) II-74
Toshiba America Information Systems (USA) II-75

6. GLOBAL MARKET PERSPECTIVE II-76
Table 68: World Recent Past, Current & Future Analysis for
Unified Communications by Product Segment - Audio Bridges,
Unified Messaging, PBXs, Team Workspaces, IM/Presence Servers,
Video Endpoints/Infrastructure, and Web Conferencing Servers
Markets Independently Analyzed with Annual Sales Figures in
US$ Million for Years 2007 through 2015 (includes
corresponding Graph/Chart) II-76

Table 69: World 10-Year Perspective for Unified Communications
by Product Segment - Percentage Breakdown of Dollar Sales for
Audio Bridges, Unified Messaging, PBXs, Team Workspaces,
IM/Presence Servers, Video Endpoints/Infrastructure, and Web
Conferencing Servers for Years 2007, 2010 & 2015 (includes
corresponding Graph/Chart) II-77

Table 70: World Recent Past, Current & Future Analysis for
Unified Communications by Service Segment - Voice-Enabled UC
Services, Messaging-Enabled UC Services, Video Bridging, Audio
Conferencing and Web Conferencing Markets Independently
Analyzed with Annual Revenues in US$ Million for Years 2007
through 2015 (includes corresponding Graph/Chart) II-78

Table 71: World 10-Year Perspective for Unified Communications
by Service Segment - Percentage Breakdown of Revenues for
Voice-Enabled UC Services, Messaging-Enabled UC Services,
Video Bridging, Audio Conferencing and Web Conferencing for
Years 2007, 2010 & 2015 (includes corresponding Graph/Chart) II-79

III. COMPETITIVE LANDSCAPE

Total Companies Profiled: 114 (including Divisions/Subsidiaries - 124)

---------
Region/Country Players
---------
The United States 71
Canada 13
Japan 4
Europe 26
France 2
Germany 5
The United Kingdom 8
Italy 1
Spain 1
Rest of Europe 9
Asia-Pacific (Excluding Japan) 6
Middle East 3
Latin America 1
---------

- Alcatel-Lucent (France)
- Aastra Technologies Limited (Canada)
- Applied Voice & Speech Technologies, Inc. (USA)
- Avaya, Inc. (USA)
- Cisco Systems, Inc. (USA)
- International Business Machines Corporation (IBM) (USA)
- Interactive Intelligence (USA)
- Microsoft Corporation (USA)
- Mitel Networks Corporation (Canada)
- NEC Corporation of America (USA)
- Polycom (USA)
- RadiSys Corporation (USA)
- ShoreTel, Inc. (USA)
- Siemens Enterprise Communications GmbH & Co. (Germany)
- TeleWare Group, Plc (UK)
- Toshiba America Information Systems (USA)

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